Call Center Collections Work at Home
Company: Alliance Data
Posted on: November 17, 2021
It's fun to work in a company where people truly BELIEVE in what
they're doing !Job SummaryThe Payment Solutions Associate receives
inbound and makes outbound calls to negotiate settlements or secure
payment arrangements with customers who are past due on their
credit card accounts, with the purpose of bringing their accounts
current.Job DescriptionEssential Job FunctionsNegotiation - Make
outbound or receive customer calls to negotiate settlements or
secure payment arrangements.Customer Experience - Provide quality
customer service to secure payment arrangements for customers who
are past due on their credit card accounts. Display exceptional
verbal and written communication, negotiation and active-listening
skills, as well as the ability to easily establish rapport and
credibility with a variety of customers.Documentation and
Technology - Manually dials, skip traces or utilizes automated
dialer to communicate with customers and make payment arrangements
to meet or exceed established goals to include balances saved,
pay-by-phones collected and call quality. Uses computer to enter
payment arrangements into care systems.Time Management- Utilize
time-management and organizational skills necessary to effectively
handle multiple expectations and thrive in a performance-based call
center environment.Reports to : Supervisor or ManagerWorking
Conditions/ Physical Requirements:
- Work from home office; Travel to care center site as needed.
Job requires sitting the majority of workday. Schedule flexibility
to work 40 hours per week including days, evenings and weekends.
- Must be able to work from the office for the allotted training
period (if applicable). Must reside within a 60-mile radius of a
- Workspace Environment- A dedicated workspace that is able to
simulate an office environment. The room should provide an area
that separates you from others while working.
- Access to home/work space- You will provide Alliance Data or
its representative access to your workspace to conduct an audit of
compliance and policy. A photograph of your workspace must be
furnished prior to going home.
- Equipment- Alliance Data will provide you with the equipment to
work from home. This equipment is able to be used for work purposes
- Internet/Phone- The associate is required to pay for and
provide internet and phone service. Internet service must be DSL or
Cable (no wireless or satellite ISPs allowed), with at least 25
Mbps download and 5 Mbps upload speed required. An analog or
digital phone service (No VOIP, no call waiting, no voicemail etc.)
is required. High speed internet and phone lines will be dedicated
lines that will be used exclusively for business use, and will be
separate from any personal data or phone services.
- Location- Although this position is considered work at home,
the candidate must reside within 60 miles of the reporting care
center supporting the department and peer group.Direct Reports :
NoneMinimum Qualifications :High School Diploma or GED or
equivalent educationIf the roles is listed as "Bilingual", must be
able to pass a bilingual assessment (English/Spanish) .Training for
this position is 3 weeks from 1/10/2022 to 1/28/2022. Candidates
must be able to complete all training to be considered for this
position.Preferred Qualifications :Previous collections, call
center, or sales experience is preferred.#INDCLASSAbout Alliance
Data Card ServicesAlliance Data Card Services provides
market-leading private label, co-brand, general purpose and
commercial credit card programs, digital payments and
Comenity-branded financial services. Using the industry's most
comprehensive and predictive data set, advanced analytics, and
broad-reaching capabilities, Alliance Data Card Services has been
helping partners increase sales and provide greater value to their
customers for more than 30 years. Follow Alliance Data Card
Services on Twitter , Facebook , LinkedIn and Instagram .About
Bread -A division of Alliance Data, Bread is a leading digital
payments company that works with merchants and partners to
personalize payment options for their customers. Through its
full-funnel recommendation engine, Bread empowers merchants to sell
more, improve conversion and lift average-order-value. Follow Bread
on Twitter , Facebook and LinkedIn .Alliance Data Card Services and
Bread are a proud part of the Alliance Data enterprise, an S&P
MidCap 400 company that consists of businesses that together employ
approximately 8,000 associates worldwide.
- Alliance Data offers a competitive salary, a comprehensive
selection of benefit options including 401(k).
- All job offers are contingent upon successful completion of
credit and background checks.
- Alliance Data is an Equal Opportunity Employer.
- Alliance Data will provide accommodations to applicants needing
accommodations to complete the application process.
- Any applicant offered employment will be required to establish
that they are legally authorized to work in the United States for
- Alliance Data participates in E-Verify.
- Alliance Data will consider for employment qualified applicants
with criminal and credit histories in a manner consistent with the
requirements of all applicable laws, including the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance.
- Alliance Data complies with the Americans with Disabilities Act
(ADA), as amended, and all applicable state/local laws. Applicants
with disabilities may contact Alliance Data to request an arrange
for accommodations. If you need assistance to accommodate a
disability, you may request an accommodation at any time. Please
contact the Recruiting Team at TaOps@alliancedata.com .Job
Family:Care Center OperationsJob Type:Regular
Keywords: Alliance Data, Topeka , Call Center Collections Work at Home, Accounting, Auditing , Home, Kansas
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