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Call Center Collections Work at Home

Company: Alliance Data
Location: Home
Posted on: November 17, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing !Job SummaryThe Payment Solutions Associate receives inbound and makes outbound calls to negotiate settlements or secure payment arrangements with customers who are past due on their credit card accounts, with the purpose of bringing their accounts current.Job DescriptionEssential Job FunctionsNegotiation - Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.Customer Experience - Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts. Display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.Documentation and Technology - Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality. Uses computer to enter payment arrangements into care systems.Time Management- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.Reports to : Supervisor or ManagerWorking Conditions/ Physical Requirements:

  • Work from home office; Travel to care center site as needed. Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends.
    • Must be able to work from the office for the allotted training period (if applicable). Must reside within a 60-mile radius of a Care Center
      • Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
      • Access to home/work space- You will provide Alliance Data or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.
      • Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
      • Internet/Phone- The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 25 Mbps download and 5 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
      • Location- Although this position is considered work at home, the candidate must reside within 60 miles of the reporting care center supporting the department and peer group.Direct Reports : NoneMinimum Qualifications :High School Diploma or GED or equivalent educationIf the roles is listed as "Bilingual", must be able to pass a bilingual assessment (English/Spanish) .Training for this position is 3 weeks from 1/10/2022 to 1/28/2022. Candidates must be able to complete all training to be considered for this position.Preferred Qualifications :Previous collections, call center, or sales experience is preferred.#INDCLASSAbout Alliance Data Card ServicesAlliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .About Bread -A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter , Facebook and LinkedIn .Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S&P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.
        • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
        • All job offers are contingent upon successful completion of credit and background checks.
        • Alliance Data is an Equal Opportunity Employer.
        • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
        • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
        • Alliance Data participates in E-Verify.
        • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
        • Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com .Job Family:Care Center OperationsJob Type:Regular

Keywords: Alliance Data, Topeka , Call Center Collections Work at Home, Accounting, Auditing , Home, Kansas

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