Patient Care Administrator
Posted on: January 16, 2022
The Patient Care Administrator is a member of the Senior Management
Leadership Team, and is responsible for maintaining overall
clinical, fiscal, and financial integrity of patient care, while
meeting internal and external customer needs
Patient Care Services
Assures that the mission, philosophy and values of VITAS are upheld
in the delivery of patient care services.
Ensures that Hospice care is provided to the ultimate satisfaction
of patients and their families.
Actively collaborates with Team Manager(s), Medical Director, and
Admissions Department on clinically complex cases.
Works in collaboration with the Admissions Manager to ensure
patient care resources are available for pending admissions.
Acts as a clinical resource in collaboration with the Medical
Works in collaboration with the Medical Director and the Senior
Management team regarding the process for all alive discharges in
Oversee the program clinical operations staff adherence to
policies, procedures, and standards.
Staff Supervision and Management
Responsible for the oversight of hiring, training, supervising,
coaching and mentoring of clinical operations staff
Interviews, hires, supervises, mentors and evaluates the
performance of direct reports.
Oversee and participate as needed in counseling and termination of
clinical operations staff.
Facilitates and participates in regular meetings with direct
clinical operations leadership team.
Recurring individual mentoring meetings with direct reports onsite
and in the field.
Ensures that the clinical managers are efficiently managing
resources to meet patient and family needs.
Assume responsibility of program management roles as needed
Identify potential key leaders and mentor for career
Participates as a mentor for orientation and ongoing
Quality Improvement/Regulatory Compliance
Collaborates with senior management, direct reports, performance
improvement specialist, and other programs in identification of
trends, and potential Performance Improvement Plans as well as
participating in and providing overall direction for clinical
Performance Improvement Plans.
Ensures all program-required audits are completed.
Collaborates with Medical Records Claims Review Team for external
audits and records requests, to ensure timely and accurate
submission of requested documentation.
Proactively prepares for potential internal and external surveys,
assuring compliance with policies, procedures, standards, Federal,
State and local regulations are followed.
Actively participates in internal and external committees relevant
to the program.
Customer Service/Sales and Marketing
Works in conjunction with program management in identifying
referral sources and additional educational requests.
Actively participates in sales/admissions meetings.
Ensures that patient/family grievances are resolved timely and
Ensures proactive customer service and process/standards are
Fosters relationship with external customers, referral sources, and
regulatory personnel including soliciting feedback
Participates in community functions and professional organization
Works in collaboration with the senior management team to foster
Identifies opportunities in resource management and utilization by
oversight and review of clinical operations including but not
limited to labor, pharmacy, medical supplies, equipment and
Utilizes trend reports, dashboards, income statements, financials
and other reports to identify trends and opportunities for
Performance Improvement Plans.
Responsible for development and implementation of Action Plans
associated with identified areas of improvement.
Collaborates with senior management in the budget and strategic
The ability to utilize and analyze management reports.
Excellent communication skills
Strong interpersonal skills within all levels of the
QUALIFICATIONS Current Registered Nurse License to practice in the
state where the VITAS Program is located.
Two years of home health and hospice experience.
Four years of healthcare management experience.
Hands-on fiscal and budgetary experience.
Bachelor's degree in Nursing or related field from an accredited
college or university or the international equivalent
SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V
#LI-MS1 About Us
VITAS - Healthcare is the nation's leading provider of end-of-life
care, and has the resources and expertise to support your personal
and professional growth. -As a member of the VITAS team, you'll
find fulfillment working for a people-focused organization
dedicated to making a difference in the lives of others. You will
be more than just an employee: You will be counted on as an expert
in your field, and as a valued team member whose efforts are
respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and
responsibilities with the highest regard for professionalism,
collaboration and teamwork, and an eye focused constantly on growth
and improvement. We serve with commitment and compassion, and
position ourselves for the future by embracing, innovating, and
leading change. If you are that person, make your voice heard-find
your purpose at VITAS today.
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending
- Life insurance
- 401(k) plan with numerous investment options and generous company
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
We offer a variety of full-time, part-time and per-diem employment
opportunities. You can choose to work day or night shifts, weekdays
Choose a Career with VITAS
Keywords: VITAS, Topeka , Patient Care Administrator, Accounting, Auditing , Topeka, Kansas
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