Bilingual Customer Service Representative
Company: Mosaic Diagnostics LLC
Location: Overland Park
Posted on: June 27, 2025
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Job Description:
Customer Service Representative at Mosaic Diagnostics
Department: Customer Service Reports To: Senior Customer Service
Manager Prepared Date: 05/01/2010 Revised Date: 06/06/2025 FLSA
Status: Non-Exempt Summary of position: We are seeking a highly
motivated and customer-focused individual to join our team as a
Customer Service Representative. The ideal candidate will have a
strong background in customer service, preferably in a laboratory
or healthcare setting and will provide excellent customer service
through interactions with clients and potential clients by
providing and processing information in response to inquiries,
concerns and requests about testing and services. Duties/
Responsibilities: - Answers incoming calls and responds to customer
requests. - Directs incoming calls to appropriate departments, if
necessary. - Enters and reviews kit orders for physicians and
patients, including notes and any other appropriate information as
requested. - Resolve problems with shipments, collections, and
miscellaneous issues as necessary. - Identifies, researches, and
resolves customer issues and complaints. - Schedules appointments
for physicians with clinical educators to review test results. -
Receives and responds to voicemails. - Responds to questions via
appropriate communication channels. - Has a thorough understanding
of all tests offered at MDX, including basic knowledge of their
clinical relevance. - Sends updates to patients and physicians as
directed. - Participates in multiple projects simultaneously, must
multi-task. - Has basic knowledge of billing and insurance
information. - Troubleshoots Portal/Account issues. Complete
understanding of backend processes. - Discuss details on turnaround
times and testing procedures. - Displays a continual positive and
professional attitude in all circumstances and cares for customer
requests with the utmost respect and compassion. - Follows updated
HIPAA guidelines. - Performs all other duties as assigned.
Compensation details: 20-20 Hourly Wage
PI6dd0b9d66d40-37156-37962983
Keywords: Mosaic Diagnostics LLC, Topeka , Bilingual Customer Service Representative, Customer Service & Call Center , Overland Park, Kansas
