Associate Application Support Engineer
Company: Fusion Health
Location: Topeka
Posted on: June 24, 2022
Job Description:
Job DescriptionSalary:
Fusion Health is seeking a bright,
motivated, and outgoing Associate Application Support Engineer to
join our Support team in our Topeka, Kansas office location! This
candidate will participate in dynamic and challenging projects to
enhance our customer's software experience. We are looking for an
ambitious team player who is target-driven and passionate about
achieving results. About Us:Fusion was founded in 2006 and has
since become a major innovator in the Corrections and Public Health
sectors of government. We develop, implement, and maintain
electronic health records systems for our correctional and
healthcare clients. We are an industry leader in the correctional
EHR and HIT markets, continuously paving the future for this
industry! Recognized by INC magazine as one of the fastest-growing
private companies in the United States, Fusion is looking to expand
its hand-picked Support team on our march towards industry
domination! Our team is among some of the brightest and most
inspiring in the industry. We pride ourselves on our modern company
culture as a vibrant and diverse group, who have come together to
be leaders in healthcare IT and software. Guided by our shared
values, we thrive in an environment where collaboration and
openness are valued. The office provides open working spaces,
several meeting areas as well as a café, gym, arcade, and bar
on-premises! Our headquarters is located in Woodbridge, New Jersey,
just minutes from several major train stations. Our second location
in Topeka, Kansas offers similar amenities! Because of the niche
Fusion belongs in as well as the business model we operate with, we
are looking for not only skilled and qualified candidates, but also
candidates who have an outgoing personality and fit well with our
other team members. To date, Fusion has a phenomenal retention rate
of our team members. Our fundamental belief is that employee
satisfaction is critical to achieving our mission, so we provide
competitive compensation, professional development, career
advancement opportunities, and a supportive team-based atmosphere.
We also provide a full range of health-related benefits, including
medical, dental, vision, life insurance and 401K. We offer
work-life enhancements like flexible hours, a business casual dress
code, and an easy-going corporate structure. It's not surprising we
have such an amazing employee satisfaction rate!
Position Description & Responsibilities:The Support team is vital
to our organization's mission and growth. This role will provide
assistance with a multitude of projects that will enhance the
Support team's success, such as:
- Direct communication via ticketing system, phone calls, and
emails with customers to assist with software questions or
issues.
- Provide desktop and application support to our customers in
on-prem and hosted environments
- Research and analyze issues to ensure successful outcomes
- Identify technology solutions based on analysis of customer
support needs.
- Work alongside different project teams to make sure that all
customer installs and upgrade projects are being completed
correctly and timely
- Produce, maintain, and update technical documentation
- Contribute to all customer support tools and support
processes
- Create tickets for clients using Service Desk software for all
incoming phone calls and emails; escalate to higher tier support,
when necessary
- Participate in a team on-call rotation while providing 24/7/365
technical support
- Develop a comprehensive understanding of software applications
and pharmacy/nursing use-cases
Required Qualifications and Skills:
- 1-2+ years of experience in a related IT role
- 1-2+ years of experience with of SQL, C#, C++, Python, or
similar
- Strong analytical and problem-solving skills
- Strong verbal and written communication
- Ability to work well with other team members
- Excellent customer service skills and ability to build
relationshipsAdditional Details:
- Bachelor's degree or equivalent in Computer Science,
Information Systems or any other related field is a plus
- IT experience which includes:
- VMware, Windows Servers, Active Directory, Exchange, DNS,
Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols
- Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a
plus but not required.
- This is an on-site, full-time, salaried position located at our
Topeka, Kansas office location. Our normal hours of operation are
Monday – Friday, 8:00 AM – 4:30 PM.
- This position description is not intended to be exhaustive, and
other duties may be assigned as they arise.
- It is not expected that applicants have any familiarity with
Fusion's proprietary applications, Healthcare software, or
Corrections/Public Health business processes. Qualified candidates
will be able to demonstrate related experience and transferable
skills that will work well with the Fusion team.
- Fusion is an equal employment opportunity employer.
Keywords: Fusion Health, Topeka , Associate Application Support Engineer, Engineering , Topeka, Kansas
Didn't find what you're looking for? Search again!
Loading more jobs...