Associate Application Support Engineer

Fusion Health is seeking a bright, motivated, and outgoing Associate Application Support Engineer to join our Support team in our Topeka, Kansas office location! This candidate will participate in dynamic and challenging projects to enhance our customer's software experience. We are looking for an ambitious team player who is target-driven and passionate about achieving results. About Us:Fusion was founded in 2006 and has since become a major innovator in the Corrections and Public Health sectors of government. We develop, implement, and maintain electronic health records systems for our correctional and healthcare clients. We are an industry leader in the correctional EHR and HIT markets, continuously paving the future for this industry! Recognized by INC magazine as one of the fastest-growing private companies in the United States, Fusion is looking to expand its hand-picked Support team on our march towards industry domination! Our team is among some of the brightest and most inspiring in the industry. We pride ourselves on our modern company culture as a vibrant and diverse group, who have come together to be leaders in healthcare IT and software. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. The office provides open working spaces, several meeting areas as well as a café, gym, arcade, and bar on-premises! Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Our second location in Topeka, Kansas offers similar amenities! Because of the niche Fusion belongs in as well as the business model we operate with, we are looking for not only skilled and qualified candidates, but also candidates who have an outgoing personality and fit well with our other team members. To date, Fusion has a phenomenal retention rate of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health-related benefits, including medical, dental, vision, life insurance and 401K. We offer work-life enhancements like flexible hours, a business casual dress code, and an easy-going corporate structure. It's not surprising we have such an amazing employee satisfaction rate!

Position Description & Responsibilities:The Support team is vital to our organization's mission and growth. This role will provide assistance with a multitude of projects that will enhance the Support team's success, such as:

• Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
• Provide desktop and application support to our customers in on-prem and hosted environments
• Research and analyze issues to ensure successful outcomes
• Identify technology solutions based on analysis of customer support needs.
• Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
• Produce, maintain, and update technical documentation
• Contribute to all customer support tools and support processes
• Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary
• Participate in a team on-call rotation while providing 24/7/365 technical support
• Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases
  
  Required Qualifications and Skills:
  • 1-2+ years of experience in a related IT role
  • 1-2+ years of experience with of SQL, C#, C++, Python, or similar
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication
  • Ability to work well with other team members
  • Excellent customer service skills and ability to build relationshipsAdditional Details:
    • Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field is a plus
    • IT experience which includes:
      • VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols
        • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
          • This is an on-site, full-time, salaried position located at our Topeka, Kansas office location. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:30 PM.
          • This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
          • It is not expected that applicants have any familiarity with Fusion's proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team.
          • Fusion is an equal employment opportunity employer.

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