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Healthcare Delivery Operations Director

Company: Conduent
Location: Topeka
Posted on: March 22, 2020

Job Description:

Provides management direction and oversight for contract operations and ensures the quality and timely performance of contractual commitmentsOrganizes, directs, and coordinates planning and production of contract activities, projects, and support activities including those of subcontractorsEnsures compliance with service level agreements (SLAs) and the approved Quality Management PlanMonitors issues and provides solutions to improve project efficiency including cost reduction while maintaining or improving performance levelsDirects the Clearinghouse leadership team, ensures project coordination and collaboration to achieve the KDHE's expectations and goalsPrimary point of contact for the KDHE for project decisions and issue resolutionDirects communications/coordination with State staff and program stakeholders (including the Kansas Economic and Enforcement System (KEES) and State vendors)Coordinates dedicated Conduent, subcontractor, and community-based project resourcesAuthorized to commit Conduent resources pertaining to the contract performanceSchedules and reports on project activitiesOversees risk-management activities, ensures issues are identified and resolvedNotifies the KDHE and Conduent leadership, as appropriate, of contract performance-related issuesManages project-related communications, including written status reports and project management documentationCoordinates staffing and resource management; maintains essential staffing and employees' well-being through consistent communication and application of human resources policies and proceduresEnsures all contractual requirements are met, and deliverables are completed on scheduleEnsures all Clearinghouse Project activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operationsEnsures sufficient resources are available to achieve project objectives, in accordance with published schedules and contractual commitmentsEnsures business practices are implemented in accordance with Conduent policy, procedures, and applicable federal, state, and local laws and regulationsEnsures compliance with SLAs/metrics and operational performance.Ensures high level of customer satisfaction--Minimum Qualifications/ExperienceBachelor's degree from an accredited college or university; Master's degree or related higher-level degree preferredProject Management Professional (PMP) CertificationSignificant experience with major healthcare system operations-related componentsSignificant experience implementing quality improvement and customer satisfaction monitoring programsExcellent verbal, written, and presentation and interpersonal skills

Keywords: Conduent, Topeka , Healthcare Delivery Operations Director, Executive , Topeka, Kansas

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