Disaster Services Program Manager
Company: American Red Cross
Posted on: June 23, 2022
By joining the American Red Cross you will touch millions of
lives every year and experience the greatness of the human spirit
at its best. Are you ready to be part of the world's largest
**** As a condition of employment with American Red Cross, you are
required to provide proof that you are fully vaccinated for COVID
19 or qualify for an exemption, except in states where it is
prohibited by law. Accordingly, employment is conditioned on
providing proof of vaccination or having an approved exemption
prior to starting employment ****
Join us-Where your Career is a Force for Good!
As one of the nation's premier humanitarian organizations, the
American Red Cross is dedicated to helping people in need
throughout the United States and, in association with other Red
Cross networks, throughout the world. We depend on the many
generous contributions of time, blood, and money from the American
public to support our lifesaving services and programs.
At the Red Cross, there is no such thing as a small disaster. In
every single case it is the Red Cross' mission to help people
affected by disaster meet their emergency needs that include
shelter, food, clothing, and health and mental health services. As
a paid staff member, you will support our loyal Red Cross disaster
volunteers who serve selflessly to provide a bridge of assistance
until individuals and families can resume a normal life.
Our disaster volunteers are the heart and soul of our mission to
respond to emergencies and provide relief to victims of disasters.
They serve in a number of capacities, including Disaster Action
Team Member, Disaster Assessment, Caseworker, Mass Care Feeding,
Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff,
Disaster Health Services and Disaster Mental Health.
We are currently seeking a Disaster Services Program Manager to
work in our Topeka Kansas office. This position will work 8:00am to
5:00pm Monday through Friday, and some weekends and evenings will
be required during times of business need. Travel will also be
involved up to 15% of the time.
Provide functional expertise to Leadership at a regional level or
take full cycle responsibility to provide service delivery programs
within a defined geography. Through a trained and engaged volunteer
workforce, support local communities by providing services to
include but are not limited to: response to recurrent local
disasters (house fires, floods, etc.), capacity building for mass
care service delivery, participation in the Home Fire Campaign, and
direct assistance and recovery services to those impacted by
disasters. Develop, guide, lead, and support team of trained
volunteers, as well as implement and develop initiatives to
increase Red Cross visibility through program/service delivery of
disaster preparedness, response, and recovery programs. Act as a
program or service subject matter expert (SME) to staff,
management, volunteers and external partners. Specific duties to be
assigned at the discretion of the region based on municipalities
within coverage area, amount and complexity of program activity,
presence of significant grant funding, geography, risk, population,
frequency of events, and regional structure. Provide support,
development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard
operating procedures and other applicable Federal, State and local
1: Through a team of volunteers, implement the Disaster Cycle
Services program in assigned territory in alignment with
established metrics. Partner with leadership and employees across
the Red Cross to ensure the most collaborative, impactful, and
effective delivery of services.
2: Identify and develop volunteer leaders who can act in
facilitative leader roles across the disaster cycle, coordinate
internally and partner to align with government, and work to enable
the entire community to participate in all phases of the disaster
cycle by providing direct services and being a facilitative
3: Support and develop a volunteer team responsible for the
implementation of disaster preparedness, response, and recovery
programs in the local area. Ensure the development of leadership
volunteers in each of the program support functional areas of the
disaster cycle to meet the needs of the territory, region, state
and division. May hire, train, coach, counsel, and evaluate
performance of volunteer leaders and volunteers.
4: Manage volunteer recruitment and leadership identification. Lead
and support ongoing volunteer recognition and engagement
opportunities. Serve in planning capacity in anticipation of larger
response and recovery scenarios to include divisional coordination,
multi-agency planning, and participation in local/regional/national
deployment opportunities. Lead and/or assist with the
implementation of training efforts, community preparedness
opportunities, and the support to other American Red Cross
5: Represent Disaster Cycle Services team and be prepared to
mobilize a volunteer workforce in support of disaster events across
the country. Assist in the mobilization and support of local
resources (volunteers, equipment, and supplies), as well as
potential deployment themselves to serve in a leadership capacity
on a relief operation outside of their area of responsibility.
6: Ensure American Red Cross services are available to diverse
communities. Recruit and engage diverse workforce that represents
the communities we are serving. Implement the Disaster Cycle
Services structure and develop the team that mobilizes the local
community to prepare for, respond to and recover from emergencies,
meeting the needs and expectations of clients and stakeholders.
Develop human and material resources (volunteers, partners,
community agencies, shelter and vendor agreements etc.) to ensure
the full cycle of disaster services is delivered.
7: Provide oversight and support to local responses through the
deployment of volunteer leaders and volunteers on a daily basis in
a rapid and accessible manner. Qualified and experienced volunteer
leaders should be placed in key roles first. If volunteer
leadership is unavailable, may serve during times of disaster as
the operational leadership. Collaborate in local planning,
exercises and training, including exercises called by local
partners Volunteer Organizations Active in Disaster, Emergency
Management Agencies and Local Emergency Planning Committees (VOADs,
EMAs and LEPCs). Manage relationships with fire department
leadership on home fires as a responsive deliverable.
Scope: Individual contributor that is fully proficient in applying
subject matter knowledge; knowledge based acquired from several
years of experience in particular area. Works independently; may
instruct or coach other professionals.
Qualifications: Education: Bachelor's degree required. Experience:
Minimum 5 years of related experience with building, mobilizing,
leading and developing volunteer teams to execute a social services
program or service, or equivalent combination of education and
related experience required.
Management Experience: 1-3 years preferred but not required
Combination of candidate's education and general experience
satisfies requirements so long as the total years equate to
description's minimum education and general experience years
Skills & Abilities: Excellent interpersonal, verbal and written
communication skills. Demonstrated ability to coach/mentor to
accomplish work through team leaders. Develop project plans &
budgets. Demonstrate in-depth knowledge of program or service,
ability to create presentations and training modules, and
strategies to achieve organizational goals. Demonstrated analytical
and decision- making skills to interpret program trends, results,
formulate recommendations, and develop creative processes for
continuous program or service improvements. Proven track record of
collaboration with diverse groups and individuals, managing
multiple priorities, facilitation, problem solving, marketing,
leadership, and partnership management. Additionally, this position
requires ability for planning, public speaking, project management
and process improvement. Individual must be customer oriented,
organized, and able to operate with an orientation toward solutions
with an external focus, and team orientation. Intermediate level
proficiency with MS Office software, including Word, Excel,
PowerPoint and Outlook. Familiarity with federal, state, and local
employment laws. Must be able to perform all assigned
responsibilities under "grey sky" requirements. Ability to work in
a matrixed environment and on a team.
Travel: Travel may be required.
Physical Requirements: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this Job, the employee is regularly
required to sit; use hands to handle or feel; and talk or hear. The
employee is frequently required to reach with hands and arms. The
employee is occasionally required to stand; walk and stoop, kneel,
crouch, or crawl. The employee must frequently lift and/or move up
to 15 pounds and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus. The work environment will
consist of moderate noise (i.e. business office with computers,
phones and printers, light traffic). The employee must have the
ability to work in a small cubicle and have the ability to sit at a
computer terminal for an extended period of time.
DISCLAIMER: The above statements are intended to describe the
general nature and level of work being performed by individuals
assigned to this position. They are not intended to be construed as
an exhaustive list of responsibilities, duties and skills required
of personnel so classified.
Apply now! Joining our team will provide you with the opportunity
to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to sex, gender identity, sexual
orientation, race, color, religion, national origin, disability,
protected veteran status, age, or any other characteristic
protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross
volunteers, who represent more than 90 percent of our workforce to
help prevent and alleviate human suffering. You can make a
difference by volunteering in a position that appeals to you and
allows you to use your unique skills and talents. The Red Cross
relies on generous volunteers who give their time and talent to
help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of
Keywords: American Red Cross, Topeka , Disaster Services Program Manager, Executive , Topeka, Kansas
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