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DCAI Community Manager - Santa Clara, CA (Remote)

Company: System One
Location: Topeka
Posted on: March 14, 2023

Job Description:

DCAI Community Manager - Santa Clara, CA (Remote)
Employment Type: Full Time
Date Posted: 11/11/2022
Location: Remote
Job Number: JO-2211-1983
Primary Function
Our Fortune 100 client's Marketing Experience Group is seeking a DCAI Community Manager. The Community Manager will be responsible for aligning company community strategy, engagement, development, and reporting. You will be focusing on real-time social media content planning and execution, as well as program management and coordination with internal and external stakeholders
Salary Ranges
Santa Clara, CA & San Francisco, CA: $104,000 - $123,000
Bellevue, WA & Seattle, WA: $100,000 - $116,000
California: $100,000 - $116,000
New York, NY & Manhattan, NY: $100,000 - $116,000
Colorado: $90,000 - $105,000
Duties & Responsibilities

  • Community strategy, engagement, development, and reporting

  • Expert when it comes to the management and development of our most precious social asset, the community

  • You will own making decisions about how we engage with our fans and the content we serve them via our master B2B handles

  • Demonstrate a deep understanding and appreciation for what makes our fans engage with our brand

  • Lead the development and strategy behind the community support for our client and always-on programs in coordination with the HQ social staff, BUs, Marketing Strategy, Country teams, Comms team (PR) and agency partners

  • Create a detailed vision of the editorial strategy and positioning of client's communities across @ handles and align communities to our target media audiences and business funnel

  • Capture new audiences, make friends/followers/fans, create groups

  • Partner with the HQ social editorial and strategy leads to ensure content is developed to grow engagement with our end users

  • Reconcile overlapping or competing social strategies and campaigns with a community-first perspective

  • Partner with client's HQ data and analytics team, and agency partners to ensure community insights and social listening are being properly reported on to help drive strategy alignment

  • Work with listening tools and prepare reports to update on usage statistics and community interactions. Optimize content to increase results

  • Customer service: oversee agency and client Customer Support in answering and managing community feedback

  • Real-time social media content planning and execution

  • Support client-sponsored events worldwide with real-time social media content curation, capture and production

  • Have a strong social-first creative pulse on up and coming trends and techniques that people are using to author, develop, and create content across social platforms

  • Develop a plan and execution of surprise and delight programs

  • Experiments with new production processes around new content types and styles

  • Ensure content makes it from ideation to execution (including editing, collaborating on photo/visual elements, etc.)

  • Partner with creatives/contributors around the world to help source stories, topics, and approaches that resonate with our communities

  • Establish content briefs and devise production strategies that aligns to our business objectives

  • Community competitive response

  • Align with HQ Social Strategists, internal stakeholders and partners on planning and tactics for competitive response through ongoing community management

  • Ensure insights and reporting are highlighting the community point-of-view

  • Ensure proper voice and tone within the community

  • Effectively create social competitive communications; clear and persuasive copy, direct internal stakeholders and strategy teams who will produce videos and photos to be published on social media platforms

  • Direct and engage in social media conversations in accordance with corporate messaging and branding guidelines

  • Program management and coordination with internal and external stakeholders

  • Reconcile overlapping or competing social strategies and experiences

  • Be aware of cross-company editorial and marketing plans

  • Ensure the highest quality work product at all times

  • Work effectively with key partnership and content/marketing leaders

  • Create and manage an integrated editorial calendar, publish content that strengthens the company's positioning, aligns content across campaigns, news/ announcements, web, and cultural intersects

  • Source compelling topics for new content based on social media trends and audience needs

  • Set up clear metrics, in cooperation with stakeholders, to evaluate the success at the outset. Optimize programs by making adjustments to the content mix, formats, and distribution strategies

  • Scale global community strategies by providing guidance and support to country teams

  • Support co-marketing initiatives to build relationship and highlight customer solutions

    Skills & Qualifications

    • Ability to function in a highly matrixed organization

    • Highly organized, with the ability to work with multiple teams in different countries

    • Superior communication skills, both written and verbal

    • Experience as head of editorial or content at a top tech brand or media company

    • Enthusiasm, confidence, strong business acumen

    • Superior organizational and project management skills, along with attention to detail

      Education & Experience

      • Bachelor's degree in Marketing, Journalism, Public Relations or related field is preferred

      • 5+ years of community management experience

      • Passion for hardware products and technologies

      • Experience with data center hardware and software brands

      • Team management, communication, and people experience

      • Experience developing digital content from a strategic and execution perspective

      • Experience in managing multiple projects simultaneously

      • Editorial experience, especially in a decision-making capacity

      • Copywriting and editing experience

      • Experience working with branded content

      • Content (owned & curated) and engagement strategies experience

      • Proven collaboration skills

        To Apply
        Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
        Diversity Inclusion & Customer Service Statement
        TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
        We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
        Global HQ
        6402 Arlington Blvd, Suite 1020
        Falls Church, VA 22042

Keywords: System One, Topeka , DCAI Community Manager - Santa Clara, CA (Remote), Executive , Topeka, Kansas

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