DCAI Community Manager - Santa Clara, CA (Remote)
Company: System One
Location: Topeka
Posted on: March 14, 2023
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Job Description:
DCAI Community Manager - Santa Clara, CA (Remote)
Employment Type: Full Time
Date Posted: 11/11/2022
Location: Remote
Job Number: JO-2211-1983
Primary Function
Our Fortune 100 client's Marketing Experience Group is seeking a
DCAI Community Manager. The Community Manager will be responsible
for aligning company community strategy, engagement, development,
and reporting. You will be focusing on real-time social media
content planning and execution, as well as program management and
coordination with internal and external stakeholders
Salary Ranges
Santa Clara, CA & San Francisco, CA: $104,000 - $123,000
Bellevue, WA & Seattle, WA: $100,000 - $116,000
California: $100,000 - $116,000
New York, NY & Manhattan, NY: $100,000 - $116,000
Colorado: $90,000 - $105,000
Duties & Responsibilities
Community strategy, engagement, development, and reporting
Expert when it comes to the management and development of our most
precious social asset, the community
You will own making decisions about how we engage with our fans and
the content we serve them via our master B2B handles
Demonstrate a deep understanding and appreciation for what makes
our fans engage with our brand
Lead the development and strategy behind the community support for
our client and always-on programs in coordination with the HQ
social staff, BUs, Marketing Strategy, Country teams, Comms team
(PR) and agency partners
Create a detailed vision of the editorial strategy and positioning
of client's communities across @ handles and align communities to
our target media audiences and business funnel
Capture new audiences, make friends/followers/fans, create
groups
Partner with the HQ social editorial and strategy leads to ensure
content is developed to grow engagement with our end users
Reconcile overlapping or competing social strategies and campaigns
with a community-first perspective
Partner with client's HQ data and analytics team, and agency
partners to ensure community insights and social listening are
being properly reported on to help drive strategy alignment
Work with listening tools and prepare reports to update on usage
statistics and community interactions. Optimize content to increase
results
Customer service: oversee agency and client Customer Support in
answering and managing community feedback
Real-time social media content planning and execution
Support client-sponsored events worldwide with real-time social
media content curation, capture and production
Have a strong social-first creative pulse on up and coming trends
and techniques that people are using to author, develop, and create
content across social platforms
Develop a plan and execution of surprise and delight programs
Experiments with new production processes around new content types
and styles
Ensure content makes it from ideation to execution (including
editing, collaborating on photo/visual elements, etc.)
Partner with creatives/contributors around the world to help source
stories, topics, and approaches that resonate with our
communities
Establish content briefs and devise production strategies that
aligns to our business objectives
Community competitive response
Align with HQ Social Strategists, internal stakeholders and
partners on planning and tactics for competitive response through
ongoing community management
Ensure insights and reporting are highlighting the community
point-of-view
Ensure proper voice and tone within the community
Effectively create social competitive communications; clear and
persuasive copy, direct internal stakeholders and strategy teams
who will produce videos and photos to be published on social media
platforms
Direct and engage in social media conversations in accordance with
corporate messaging and branding guidelines
Program management and coordination with internal and external
stakeholders
Reconcile overlapping or competing social strategies and
experiences
Be aware of cross-company editorial and marketing plans
Ensure the highest quality work product at all times
Work effectively with key partnership and content/marketing
leaders
Create and manage an integrated editorial calendar, publish content
that strengthens the company's positioning, aligns content across
campaigns, news/ announcements, web, and cultural intersects
Source compelling topics for new content based on social media
trends and audience needs
Set up clear metrics, in cooperation with stakeholders, to evaluate
the success at the outset. Optimize programs by making adjustments
to the content mix, formats, and distribution strategies
Scale global community strategies by providing guidance and support
to country teams
Support co-marketing initiatives to build relationship and
highlight customer solutions
Skills & Qualifications
Ability to function in a highly matrixed organization
Highly organized, with the ability to work with multiple teams in
different countries
Superior communication skills, both written and verbal
Experience as head of editorial or content at a top tech brand or
media company
Enthusiasm, confidence, strong business acumen
Superior organizational and project management skills, along with
attention to detail
Education & Experience
Bachelor's degree in Marketing, Journalism, Public Relations or
related field is preferred
5+ years of community management experience
Passion for hardware products and technologies
Experience with data center hardware and software brands
Team management, communication, and people experience
Experience developing digital content from a strategic and
execution perspective
Experience in managing multiple projects simultaneously
Editorial experience, especially in a decision-making capacity
Copywriting and editing experience
Experience working with branded content
Content (owned & curated) and engagement strategies experience
Proven collaboration skills
To Apply
Use the link at the bottom of this page to apply. Make sure you are
using the latest version of your browser.
Diversity Inclusion & Customer Service Statement
TeamPeople is an organization dedicated to providing superior
customer service. Outstanding customer service encompasses
everything from performing the technical, creative and operational
aspects of our jobs to the best of our ability, to going the extra
mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes,
characteristics and perspectives that make each person who they
are. We also believe that bringing diverse individuals together
allows us to collectively and more effectively address the issues
that face our customers. It is our aim, therefore, that our
partners, strategies and investments reflect these core values.
TeamPeople is dedicated to providing superior customer service and
is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, age, national
origin, disability, family care or medical leave status, genetic
information, veteran status, marital status, or any other
characteristic protected by applicable federal, state, or local
law.
Global HQ
6402 Arlington Blvd, Suite 1020
Falls Church, VA 22042
Keywords: System One, Topeka , DCAI Community Manager - Santa Clara, CA (Remote), Executive , Topeka, Kansas
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