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Service Chief/Director of Pharmacy Services

Company: US Department of Veterans Affairs
Location: Topeka
Posted on: December 4, 2019

Job Description:

This position is that of Director of Pharmacy Services (DPS), within the Veterans Health Administration (VHA) Member Services (10NF) and reports to the Chief Operating Officer. Pharmacy Service (PS) provides centralized leadership and strategic direction for the enterprise level critical healthcare programs; Clinical Pharmacy Resource and Pharmacy Customer Care. The incumbent serves as DPS in performing a combination of duties.IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: include but not limited to:

  • Responsible for ensuring ongoing Member Services (MS) pharmacy clinical program direction in support of best practice, procedural changes, operational oversight, quality improvement, performance improvement, internal and external governance compliance for:

    • Clinical Pharmacy Resource (CPR) which provides clinical determinations on prescription billing inquiries for all enrolled Veterans with pharmacy prescription copay exemptions, entitlements, and special authorities, acting as the enterprise clearing agency for Veteran prescription billing issues and inquiries.; and
    • Pharmacy Customer Care (PCC) which provides pharmacy contact services to several Veterans Integrated Service Network's and individual VA Medical Centers, accounting for 36% of all VA Veterans served nationwide, with timely, accurate pharmacy information. Through these functions PCC provides a variety of pharmacy services including prescription questions, medication refill and renewal requests, prescription tracking, and drug identification. PCC is also the enterprise designated Veteran contact center for VA pharmacy related inquiries in the event of regional or national disasters.
    • Responsible for enforcing United States statutes and Veterans Benefits Administration policy for Veteran service connected (SC) injuries, entitlements, and exposures; and all federal laws governing pharmacy practice well as Pharmacy Benefits Management (PBM) directives, guidelines, and policies.
    • Accountable for the overall program coordination of CPR and PCC including, strategic plan integration, operating plan alignment, budgeting, project management, risk management, change management, communication, field coordination, and development of key performance indicators with stakeholders.
    • Responsible for managing all inter-related business practices and interdependent software/hardware to ensure appropriate care environments are maintained within these clinical service systems.
    • Develops strategic and tactical plans to improve standardization of organizational deployment and use.
    • Provides both clinical and business/operational guidance, direction, and management.
    • Provides leadership in promoting and implementing state of the art solutions through collaborative approaches that provide a unified methodology for clinical call center systems that have a major impact on Veteran safety, service related entitlements, and prescription management.
    • Plan, direct, and coordinates the use of clinical and business practices for integrated technologies through technological innovation and process improvement to support pharmacy clinical call center systems, assuring the delivery of safe, effective, and high-quality Veteran care.
    • Ensures VHA strategic goals, objectives, and quality assurance standards are aligned with internal and external organizations to insure the technical, administrative, and business requirements of these organizations are integrated into the pharmacy clinical call center systems.
    • Plans, directs, coordinates, and oversees all program level activities including, project management, information technology initiatives, technical/operational proposals, and feasibility models for PS.
    • Serves as the MS contact for national offices and external stakeholders whose interests are met through effective contact center pharmacy related practices and pharmacy prescription copay exemptions, entitlements, and special authorities.

      Work Schedule: Full-time, Monday-Friday, 8 hour shift from 9:00 am to 4:30 pm

      Travel: 50% or less Travel

      Virtual: Not a virtual position

      Position Description/PD#: Service Chief, Director of Pharmacy Services, GS-0660-15, FS#: 075630

      PCS Expenses: Authorized

      Financial Disclosure Report: Not required

      Note: Salary will be adjusted based upon the location of where the applicant will be located.Basic Requirements:
      Citizenship. Citizen of the United States. (Noncitizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g, this part.)Education.

      • Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.)
      • Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).

        Licensure. Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16.

        English Language Proficiency. Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).

        Grade Requirements:
        Creditable Experience.

        • Knowledge of Professional Pharmacy Practices. To be creditable, the experience must have demonstrated the use of knowledge, skills, and abilities associated with professional pharmacy practice. Professional practice means paid/non-paid employment as a professional or unlicensed graduate pharmacist as defined by the appropriate licensing board.
        • Residency and Fellowship Training. Residency and fellowship training programs in a specialized area of clinical pharmacy practice may be substituted for creditable experience on a year-for year basis. The pharmacy residency program must be accredited by the American Society of Health-System Pharmacists (ASHP). A fellowship program that is not accredited by the American College of Clinical Pharmacy (ACCP) will need to have comparable standards for experience to be creditable (Professional Standards Board refers to the Deputy Chief Consultant for Professional Practice for the determination).
        • Quality of Experience. Qualifying experience must be at a level comparable to pharmacy experience at the next lower level. Experience as a Graduate Pharmacist is creditable provided the candidate was used as a professional pharmacist (under supervision) and subsequently passed the appropriate licensure examination.
        • Part-time Experience. Part-time experience as a professional pharmacist is credited according to its relationship to the full-time workweek. For example, a pharmacist employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

          GRADE DETERMINATIONS: In addition to the basic requirements for employment in paragraph 2, the following criteria must be met when determining the grade of candidates.

          Experience. In addition to the GS-14 requirements, must have 1 year of experience equivalent to the next lower grade level.

          Assignments. Candidates at this grade level are to be in one of the assignments listed below. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

          Demonstrated KSAs. The KSAs shown below apply to all assignments at this grade level.

          • Skill in persuading others and gaining cooperation to accomplish goals.
          • Ability to effectively communicate orally and in writing regarding complex clinical and technical


            • Skill in utilizing regulatory and quality standards to develop and implement operational programs.
            • Skill in managing multiple and diverse people or programs.
            • Skill in utilizing available resources to support the missions and goals of the organization.
            • Ability to plan, organize and direct the functions of the pharmacy staff.

              References: VA Handbook 5005/55, Part II, Appendix G15, Licensed Pharmacist Qualification Standard, dated June 7, 2012.

              PHYSICAL REQUIREMENTS: Light carrying (under 15 lbs); use of fingers; both hands required; light walking; occasional prolonged periods of standing; hearing (aid permitted).

Keywords: US Department of Veterans Affairs, Topeka , Service Chief/Director of Pharmacy Services, Healthcare , Topeka, Kansas

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