Service Chief/Director of Pharmacy Services
Company: US Department of Veterans Affairs
Posted on: December 4, 2019
This position is that of Director of Pharmacy Services (DPS),
within the Veterans Health Administration (VHA) Member Services
(10NF) and reports to the Chief Operating Officer. Pharmacy Service
(PS) provides centralized leadership and strategic direction for
the enterprise level critical healthcare programs; Clinical
Pharmacy Resource and Pharmacy Customer Care. The incumbent serves
as DPS in performing a combination of duties.IMPORTANT: A
transcript must be submitted with your application if you are
basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: http://ope.ed.gov/accreditation/. If
you are using foreign education to meet qualification requirements,
you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education. For
further information, visit:
include but not limited to:
- Responsible for ensuring ongoing Member Services (MS) pharmacy
clinical program direction in support of best practice, procedural
changes, operational oversight, quality improvement, performance
improvement, internal and external governance compliance for:
- Clinical Pharmacy Resource (CPR) which provides clinical
determinations on prescription billing inquiries for all enrolled
Veterans with pharmacy prescription copay exemptions, entitlements,
and special authorities, acting as the enterprise clearing agency
for Veteran prescription billing issues and inquiries.; and
- Pharmacy Customer Care (PCC) which provides pharmacy contact
services to several Veterans Integrated Service Network's and
individual VA Medical Centers, accounting for 36% of all VA
Veterans served nationwide, with timely, accurate pharmacy
information. Through these functions PCC provides a variety of
pharmacy services including prescription questions, medication
refill and renewal requests, prescription tracking, and drug
identification. PCC is also the enterprise designated Veteran
contact center for VA pharmacy related inquiries in the event of
regional or national disasters.
- Responsible for enforcing United States statutes and Veterans
Benefits Administration policy for Veteran service connected (SC)
injuries, entitlements, and exposures; and all federal laws
governing pharmacy practice well as Pharmacy Benefits Management
(PBM) directives, guidelines, and policies.
- Accountable for the overall program coordination of CPR and PCC
including, strategic plan integration, operating plan alignment,
budgeting, project management, risk management, change management,
communication, field coordination, and development of key
performance indicators with stakeholders.
- Responsible for managing all inter-related business practices
and interdependent software/hardware to ensure appropriate care
environments are maintained within these clinical service
- Develops strategic and tactical plans to improve
standardization of organizational deployment and use.
- Provides both clinical and business/operational guidance,
direction, and management.
- Provides leadership in promoting and implementing state of the
art solutions through collaborative approaches that provide a
unified methodology for clinical call center systems that have a
major impact on Veteran safety, service related entitlements, and
- Plan, direct, and coordinates the use of clinical and business
practices for integrated technologies through technological
innovation and process improvement to support pharmacy clinical
call center systems, assuring the delivery of safe, effective, and
high-quality Veteran care.
- Ensures VHA strategic goals, objectives, and quality assurance
standards are aligned with internal and external organizations to
insure the technical, administrative, and business requirements of
these organizations are integrated into the pharmacy clinical call
- Plans, directs, coordinates, and oversees all program level
activities including, project management, information technology
initiatives, technical/operational proposals, and feasibility
models for PS.
- Serves as the MS contact for national offices and external
stakeholders whose interests are met through effective contact
center pharmacy related practices and pharmacy prescription copay
exemptions, entitlements, and special authorities.
Work Schedule: Full-time, Monday-Friday, 8 hour shift from 9:00 am
to 4:30 pm
Travel: 50% or less Travel
Virtual: Not a virtual position
Position Description/PD#: Service Chief, Director of Pharmacy
Services, GS-0660-15, FS#: 075630
PCS Expenses: Authorized
Financial Disclosure Report: Not required
Note: Salary will be adjusted based upon the location of where the
applicant will be located.Basic Requirements:
Citizenship. Citizen of the United States. (Noncitizens may be
appointed when it is not possible to recruit qualified citizens in
accordance with chapter 3, section A, paragraph 3g, this
- Graduate of an Accreditation Council for Pharmacy Education
(ACPE) accredited College or School of Pharmacy with a
baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of
Pharmacy (Pharm.D.) degree. Verification of approved degree
programs may be obtained from the Accreditation Council for
Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago,
Illinois 60602-5109; phone: (312) 664-3575, or through their Web
site at: http://www.acpe-accredit.org/. (NOTE: Prior to 2005 ACPE
accredited both baccalaureate and Doctor of Pharmacy terminal
degree program. Today the sole degree is Doctor of Pharmacy.)
- Graduates of foreign pharmacy degree programs meet the
educational requirement if the graduate is able to provide proof of
achieving the Foreign Pharmacy Graduate Examination Commission
(FPGEC) Certification, which includes passing the Foreign Pharmacy
Graduate Equivalency Examination (FPGEE) and the Test of English as
a Foreign Language Internet-Based Test (TOEFL iBT).
Licensure. Full, current and unrestricted license to practice
pharmacy in a State, Territory, Commonwealth of the United States
(i.e., Puerto Rico), or the District of Columbia. The pharmacist
must maintain current registration if this is a requirement for
maintaining full, current, and unrestricted licensure. A pharmacist
who has, or has ever had, any license(s) revoked, suspended,
denied, restricted, limited, or issued/placed in a probationary
status may be appointed only in accordance with the provisions in
VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16.
English Language Proficiency. Pharmacists must be proficient in
spoken and written English as required by 38 U.S.C. 7402(d), and
- Knowledge of Professional Pharmacy Practices. To be creditable,
the experience must have demonstrated the use of knowledge, skills,
and abilities associated with professional pharmacy practice.
Professional practice means paid/non-paid employment as a
professional or unlicensed graduate pharmacist as defined by the
appropriate licensing board.
- Residency and Fellowship Training. Residency and fellowship
training programs in a specialized area of clinical pharmacy
practice may be substituted for creditable experience on a year-for
year basis. The pharmacy residency program must be accredited by
the American Society of Health-System Pharmacists (ASHP). A
fellowship program that is not accredited by the American College
of Clinical Pharmacy (ACCP) will need to have comparable standards
for experience to be creditable (Professional Standards Board
refers to the Deputy Chief Consultant for Professional Practice for
- Quality of Experience. Qualifying experience must be at a level
comparable to pharmacy experience at the next lower level.
Experience as a Graduate Pharmacist is creditable provided the
candidate was used as a professional pharmacist (under supervision)
and subsequently passed the appropriate licensure examination.
- Part-time Experience. Part-time experience as a professional
pharmacist is credited according to its relationship to the
full-time workweek. For example, a pharmacist employed 20 hours a
week, or on a 1/2-time basis, would receive 1 full-time workweek of
credit for each 2 weeks of service.
GRADE DETERMINATIONS: In addition to the basic requirements for
employment in paragraph 2, the following criteria must be met when
determining the grade of candidates.
Experience. In addition to the GS-14 requirements, must have 1 year
of experience equivalent to the next lower grade level.
Assignments. Candidates at this grade level are to be in one of the
assignments listed below. For all assignments above the full
performance level, the higher level duties must consist of
significant scope, administrative independence, complexity
(difficulty) and range of variety as described in this standard at
the specified grade level and be performed by the incumbent at
least 25% of the time.
Demonstrated KSAs. The KSAs shown below apply to all assignments at
this grade level.
- Skill in persuading others and gaining cooperation to
- Ability to effectively communicate orally and in writing
regarding complex clinical and technical
- Skill in utilizing regulatory and quality standards to develop
and implement operational programs.
- Skill in managing multiple and diverse people or
- Skill in utilizing available resources to support the missions
and goals of the organization.
- Ability to plan, organize and direct the functions of the
References: VA Handbook 5005/55, Part II, Appendix G15, Licensed
Pharmacist Qualification Standard, dated June 7, 2012.
PHYSICAL REQUIREMENTS: Light carrying (under 15 lbs); use of
fingers; both hands required; light walking; occasional prolonged
periods of standing; hearing (aid permitted).
Keywords: US Department of Veterans Affairs, Topeka , Service Chief/Director of Pharmacy Services, Healthcare , Topeka, Kansas
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