Specialist I, Clinical Applications (Kansas)
Company: Sysmex America Inc
Posted on: April 17, 2019
SPECIALIST I, CLINICAL APPLICATIONS (KANSAS)
Job Location(s) US-KS
Posted Date 4 weeks ago(3/18/2019 6:26 PM)
# of Openings
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your
knowledge and use it for the greater good. To work with the best
professionals using state-of-the-art technology, and improve lives
with your innovative ideas and ambitious dreams. Find a better way:
the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire,
Illinois. Renowned worldwide for the very finest in quality,
innovative diagnostic equipment and information-management systems,
we apply science to enhance the quality of life on a global scale.
Our agile, resourceful team is committed to realizing critical
breakthroughs in laboratory diagnostics, information technology,
workflow analysis and life sciences for the clinical
...to build a promising future.
We currently have a great opportunity for a Clinical Applications
Specialist I. The Clinical Applications Specialist (CAS) is part of
a multidisciplinary team that supports the equipment and middleware
integration process from order to go-live in the laboratory
environment. This includes implementation activities, on-site
instrument and middleware/workflow training, parameterization,
rules development/testing, and support to realize an efficient and
successful customer integration of the Sysmex solution as the
primary laboratory consultant from a technical perspective. Also
supports sales objectives by providing field technical support,
serves as a technical consultant to existing and new customers,
executes advanced training workshops, serves as the local resource
for troubleshooting and resolving performance problems as part of
customer retention activities. The ideal CAS has experience and
background in both the laboratory and IT environment and is strong
Essential Duties and Responsibilities:
1. Implement Sysmex instruments, middleware and reagents into
customer sites/laboratories: Plan the implementation process. Work
with customer to take ownership of the instrument. Assist customer
with meeting their regulatory and validation requirements. Provide
appropriate training for the customer on newly installed
instruments. Manage the integration process to meet customer
expectations and timeline.
2. Perform troubleshooting on issues related to reagent, middleware
or instrument performance designed to improve customer
self-sufficiency: Investigate problems; diagnose probable causes;
systematically eliminate alternatives; provide solutions. Recognize
and communicate product issues, complaints and potential
3. Develop and implement training programs (workshops and onsite
training) for customers and Technical Services to maintain desired
levels of customer satisfaction and referenceability
4. Manage time, territory and accounts effectively; use computers
to document activity; take initiative to make changes to improve
how work is done, focus on process improvement; promote customer
satisfaction; support sales objectives and organizational
directives; provide data to the organization on customer
use/preferences leading to customer driven design/customer
usability. Responsible for identifying and communicating critical
gaps, product issues, complaints, and recommend potential
improvements to the installation and implementation process.
Responsible for supporting the systems assigned to their territory
and greater geography to meet business demands. Accomplish results
individually and in collaboration on teams and work groups.
5. Provide technical information to direct management/peers and
other functional groups. Proactively address and support sales
objectives and organizational directives.
6. This individual must possess strong interpersonal, persuasive,
problem solving and communication skills. The individual must
demonstrate a strong sense of urgency, can-do attitude and strong
desire to set and achieve goals.
7. Provide both pre-sale and post-sale support. Pre-sale support
includes delivering technical presentations, support of Sysmex
Express and instrument Demos, working trade shows, and performing
evaluations as necessary. Post-sale support includes standard of
work, capturing revenue through the ICN process, and customer
retention activities to drive customer loyalty and
8. Requires extensive travel, up to 80%, on short notice.
9. Responsible for managing company assets and expenses within
10. Other duties as requested
* Bachelors' Degree in Clinical Laboratory Science required and 5-7
Years Experience (Supervisory experience highly desirable)
* Medical Technologist degree.
* Experience with LIS, HIS or WAM preferred.
* Working knowledge and solid CLIA/COLA experience necessary.
* Strong Hematology experience preferred.
* Active ASCP or CLS certification required.
* Microsoft Office Suite; LIS, HIS or WAM experience.
* Strong written and oral communications skills required. Highly
visible position to the external customer requiring extensive
interpersonal contact. Professional conduct necessary at all times
even under stressful conditions.
* Strong presentation and persuasive skills highly desirable.
Sysmex is proud to be an EEO/Affirmative Action employer. All
qualified applicants will receive consideration for employment and
will not be discriminated against on the basis of sex, sexual
orientation, gender identity, color, religion, national origin,
disability, protected Veteran status or any other characteristic
protected by law. We maintain a drug-free workplace and perform
pre-employment substance abuse testing..
Keywords: Sysmex America Inc, Topeka , Specialist I, Clinical Applications (Kansas), Healthcare , Topeka, Kansas
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