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Customer Service Representative

Company: Two Men and a Truck
Location: Topeka
Posted on: November 18, 2021

Job Description:

Customer Service Representative Onboarding immediately! TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer-focused individuals for our brand new Topeka location! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment. Our Topeka location is opening soon and we are excited to grow careers as we grow our franchise. What We Offer

  • $13.00/hour base pay + monthly sales bonuses; our top earners make $25,000-$30,000/year with bonuses and base pay combined
  • Opportunities for training and advancement
  • This position is backed by a seasoned team from the Wichita, KS franchise Responsibilities
    • Provide outstanding customer service on all calls and online inquiries
    • Recommend moving services and products based on cost, availability, and customer specifications
    • Input information into internal move software to provide accurate moving estimates and schedule moves
    • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
    • Support and works cohesively with the location manager to accomplish company goals
    • Ensure on-site move consultations are performed professionally and accurately, with prompt customer follow-up
    • Ensure customer concerns and claims are handled with integrity and a sense of urgency
    • Prepare move-related paperwork and documents
    • All other duties as assigned Requirements
      • High school diploma or GED; associate's degree in a related field preferred
      • At least 1 year of sales and/or customer service experience
      • Excellent customer service skills: effective listening and communication
      • Ability to multi-task and enter customer data into move software while on the phone
      • Confidence to initiate customer contact and comfortable asking for the sale
      • Willing to submit to a pre-employment background check and drug screen
      • Creative problem-solving skills
      • Exceptional organization and time management skills
      • Strong team player who works productively with a wide range of people and personalities
      • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
      • Bilingual is a plus Topeka

Keywords: Two Men and a Truck, Topeka , Customer Service Representative, Hospitality & Tourism , Topeka, Kansas

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