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Inbound Customer Service Rep (Full Time) Work from Home

Company: Bank of the West
Location: Topeka
Posted on: January 15, 2022

Job Description:

Inbound Customer Service Rep (Full Time) Work from HomeDescriptionAt Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve peoples lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, were a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryOur Contact Center Representatives help prospective and existing customers with a variety of banking related questions and needs. This position needs a master multi-tasker with great attention to detail to navigate between multiple programs and systems while assisting customers. A general working knowledge of general products and services is helpful but can be taught. Our Contact Center Representatives also have the opportunity to work on additional projects such as mentoring or one of our many advocacy groups; expanding their knowledge and consequently expanding their future career opportunities with Bank of the West.This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.TRAINING STARTS: January 24th Monday-Friday for a minimum of 4 weeks, 9:30 AM to 6:00 PM CST (Adjust to your time zone)Pay : $15/hr with advancement opportunities; $16/hr bilingual SpanishAVAILABLE SHIFTS: (Work schedules are released in Central Time Zone; adjust to your time zone)Schedule A : Sunday 8:00 AM to 4:30 PM; Monday Friday 9:30 AM to 6:00 PM; Saturday and 1 other day off during the weekSchedule B : Sunday 9:30 AM to 6:00 PM; Monday Friday 11:00 AM to 7:30 PM; Saturday and 1 other day off during the weekSchedule C : Sunday Friday 10:30 AM to 7:00 PM; Saturday and 1 other day off during the weekSchedule D : Sunday Friday 12:30 PM to 9:00 PM; Saturday and 1 other day off during the weekSchedule E : Monday-Friday 10:00 AM to 6:30 PM; Saturday 8:00 AM to 5:00 PM; Sunday and 1 other day off during the weekSchedule F : Monday-Saturday 11:00 AM to 7:30 PM; Sunday and 1 other day off during the weekSchedule E : Monday-Saturday 2:00 PM to 10:30 PM; Sunday and 1 other day off during the weekEssential Job Functions

  • Effectively listen to customer requests and process transactions. Support non-English speaking customers by utilizing the Language Line process to better serve them.
  • Share information on bank products as requested by the customer
  • Help customers with account maintenance including address changes, check orders, stop payments, account closings and ATM/Debit card captures.
  • May respond to customer inquiries via email.
  • May support the customer with posting functions for debit card requests.
  • Troubleshoot customer pain points by adhering to a strict set of procedures on what we're allowed to do and/or not do for the customer.Other Job Duties
    • Performs other duties as assigned.QualificationsRequired Experience
      • Requires knowledge of systems, procedures, and products
      • Follows basic work routines and standards
      • Strong written and verbal communication
      • Ability to multi-task while maintaining accuracySkills
        • Understands and adheres to all training and bank policy, laws and regulations applicable to role.
        • Effectively use all applicable systems, technology and software to perform job functions.
        • Ability to communicate effectively, courteously and provide the customer with accurate information.Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: Customer Contact Center / Customer ServiceLocation: United States-Arizona-General AZOther Locations: United States-Illinois-General IL, United States-Wisconsin-General WI, United States-California-General CA, United States-Missouri-General MO, United States-North Dakota-General ND, United States-New York-General NY, United States-Nevada-General NV, United States-Wyoming-General WY, United States-Michigan-General MI, United States-Colorado-General CO, United States-Ohio-General OH, United States-South Dakota-General SD, United States-New Mexico-General NM, United States-Florida-General FL, United States-Iowa-General IA, United States-Utah-General UT, United States-Minnesota-General MN, United States-Kansas-General KS, United States-Nebraska-General NE, United States-Georgia-General GA, United States-Oklahoma-General OK, United States-Idaho-General ID, United States-Texas-General TX, United States-Oregon-General OR, United States-North Carolina-General NC, United States-Washington-General WARequisition ID: 060429

Keywords: Bank of the West, Topeka , Inbound Customer Service Rep (Full Time) Work from Home, Hospitality & Tourism , Topeka, Kansas

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