Lead Customer Service Advisor
Company: Team Car Care
Location: Topeka
Posted on: June 23, 2022
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Job Description:
Start Your New Career Today & enjoy job stability with Team Car
Care as an Essential Business! IMMEDIATELY HIRING! -Safety is our
priority! COVID-19 protocols are in place! -Team Car Care owns and
operates more than 550 auto service centers in North America. We
offer a fun, fast paced work environment, with a comprehensive
benefit package which includes medical plans, 401(k),
certification/tuition reimbursement and paid vacations. At Team Car
Care we invest in you and your future by providing excellent
training for our technician, and management positions. We offer
fast track career advancement opportunities for hard working, team
players who can deliver results. If you are looking for more than a
job, apply today and begin your career with Team Car
Care!DescriptionLead Customer Service Advisors are responsible for
creating a WOW guest experience by delivering outstanding service.
From the time the vehicle drives on the property, to when the keys
are safely handed back, this position is responsible for ensuring
tailored service recommendations, quality product installation and
communication of any special circumstances that impact the overall
satisfaction. This leadership role is also a critical link to our
Guest First strategy, building sales and gross profit within the
store location by using proven methods that exceed the guest's and
Jiffy Lube business needs and that realize Team Car Care vision and
strategy for guest care. The CSA has the authority to coach,
challenge and provide direction where guest satisfaction is
concerned. -Position Criteria--- Provides and ensures excellent,
professional "Guest First" care for all automotive services
available --- Provides and ensures a positive consultative approach
during the check-in process --- Ensures we accurately capture the
guest's product needs and provides updates throughout the entire
process to create a WOW experience --- Responsible for ensuring all
in the CSA role understand the range of products and services
available and offers the guest options tailored specifically to
meet their preventative automotive needs --- Must be a team player
that encourages collaboration; shares wins and feedback, creates a
feeling of belonging to the guest as well as teammates. ---
Responsible for ensuring CSA roles maintain or exceed sales mix
target while simultaneously achieving high guest satisfaction by
building relationships and trust --- Provides sales and guest
service leadership during store meetings and team huddles --- Gives
impartial advice to ensure guests are aware of
manufacturer-recommended service needs are met --- Will have
responsible for opening/closing the store --- Always deliver
quality service --- Carry out other duties and projects necessary
for the position--- Previous Experience is not Required. --- You
must have the ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals.--- Be able to speak effectively with our guests and other
Teammates.--- Must be able to stand on your feet on hard surfaces
like concrete or metal --- Expect to work in an environment in
which you frequently experience hot and cold temperatures, loud
noises, and exhaust fumes--- Must be able to lift and move
work-related items up to 50 pounds--- Perform all other duties as
assigned or needed. --- Must be at least 18 years of age ---
Candidates must be legally authorized to work in the U.S. without
company sponsorship now or in the futureTeam Car Care is an Equal
Employment Opportunity and Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regards to that individual's race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, age, physical or
mental disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law. - -
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Keywords: Team Car Care, Topeka , Lead Customer Service Advisor, Hospitality & Tourism , Topeka, Kansas
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