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Office Specialist - Utility Customer Services

Company: City of Topeka
Location: Topeka
Posted on: November 27, 2022

Job Description:

The City of Topeka is seeking a dedicated administrative professional to serve as the Utility Business and Customer Service Specialist. This position is responsible for a variety of tasks and performs a full range of standard and non-standard assignments related to utility billing or accounting.Additional duties include:Review exceptions and utilize reports through Neptune 360 to identify billing issues.Resolve elevated billing and/or account issues from billing, call center or Shawnee county staff members.Assists in developing and making recommendations for changes to Utility accounts and Utility billing Standard Operating Procedures.Administer and promote ebilling program.The ideal candidate:Is a team playerPossesses excellent verbal and written communication skillsLikes to find solutionsProvides excellent customer serviceMinimum qualifications: Associates degree in office management, office technology, or closely related field. Work history may be considered to meet requirement. Candidate must have at least one year of experience in data entry work. Must possess and maintain a valid class C Kansas driver's license and meet City insurability guidelines.Click here to view the full position descriptionThe City of Topeka offers a comprehensive benefits package, including:Health/Dental InsurancePaid Life/Long Term Disability InsuranceGenerous Paid Vacation & HolidaysKPERS 401(a) Retirement Plan(457) Deferred Comp Savings PlanShort-Term Disability InsuranceFree Onsite Health & Wellness ClinicFree in-house Wellness Center and a full-service fitness facilityFree ParkingEmployee Assistance ProgramThe City of Topeka is an Equal Opportunity Employer.

Keywords: City of Topeka, Topeka , Office Specialist - Utility Customer Services, Hospitality & Tourism , Topeka, Kansas

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