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Customer Service Representative

Company: Careerbuilder-US
Location: Topeka
Posted on: January 24, 2023

Job Description:

The Sarah Mack Agency of American Family Insurance is looking for a positive, motivated individual to join their successful team as a full-time Customer Service Representative.Primary Job Functions & Activities:

  • Service Related
  • First point of contact with incoming calls
  • Build and maintain meaningful relationships with current customers
  • Assist customers with billing issues, account updates and policy changes
  • Establish positive customer touch points through personalized notes and timely follow ups to drive new business
  • Receive inbound calls in an effort to quote and bind personal lines insurance coverage
  • Schedule personal insurance reviews and appointments
    • Sales Related
    • Assist sales team with quoting new business and projects related to new business
    • Meet with walk in prospects if agent & sales specialist are unavailable
    • Cross-sell products and coverages while assisting current customers
    • Maintain product knowledge for all lines of business and products written Required Skills:
      • Produce excellent work
      • Consistently maintain a positive, upbeat attitude
      • Excellent communication skills: verbal, written, interpersonal
      • Ability to prioritize, transition between tasks quickly and work efficiently
      • Customer-service focused and solution oriented
      • Proficient in Microsoft Outlook, Word, and Excel Career Paths Available:
        • Sales Specialist
        • Office Manager Compensation & Benefits:
          • Annual base salary: $36,000
          • Health Insurance
          • Simple IRA contribution
          • PTO Schedule:
            • 40 hours per week, 8:30-5:00 Monday- FridaySDL2017

Keywords: Careerbuilder-US, Topeka , Customer Service Representative, Hospitality & Tourism , Topeka, Kansas

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