Applications Developer

Company: Kansas Office of Information Technology Services
Location: Topeka
Posted on: March 27, 2020

Job Description:

Position Summary This position will become part of the Centralized IT Service Desk, ServiceNow technical team. The Centralized IT Service Desk is designed to be the one-call gateway to all IT shared services within the Executive Branch. The position will be responsible for the technical and functional solution design and providing technical expertise. The primary function of this position will include ServiceNow day-to-day activities, development, end user support, enhancements, and educating the Enterprise on the ServiceNow application modules. The Application Developer will be responsible for the development of solutions within the ServiceNow environment used by the Centralized IT Service Desk and IT staff for ticket management. This incumbent will assist with configuration, software upgrades and enhancements, trouble shooting, problem resolution, customization and change management. This Developer will work with the ServiceNow technical team, internal customers, and external vendors (including ldquoAs-A-Servicerdquo vendors) to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise. This position is responsible for numerous functions - Design, develop, test and configure workflows, forms and scripts Use of database technologies such as Oracle, SQL, or SQL-based equivalents Formulate testing approach, test cases and testing documentation Assist lead administrator and other agency administrators Assist users with testing and evaluation of the modifications Provides customer service to internal and external customers Create user documentation Qualifications Minimum Qualifications Successful completion of 24 hours in computer science coursework or three years of experience in system software programming and analysis. Education may be substituted for experience as determined relevant by the agency. Job Requirements 1 year System administrationdevelopment experience with ServiceNow platform. 1 year experience with ITIL processes Training or experience with the following Technologies JavaScript, XML, HTML, and CSS. Ability to manage tables, relationships and metadata in ServiceNow. Ability to handle multiple tasks and meet deadlines Ability to communicate solution to staff or customer Must be able to research technical manuals, internet support sites and communicate with the users, vendors and other on-site technical personnel. Performing this job requires troubleshooting skills, organizational skills, good verbal and written communication skills and attention to detail. Post-Offer, Pre-employment Requirements Ability to obtain and retain an OITS and KCJIS Security Clearance is a requirement of employment and continued employment. Disclaimer Due to security requirements related to system access, the following will result in disqualification for this position Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).

Keywords: Kansas Office of Information Technology Services, Topeka , Applications Developer, IT / Software / Systems , Topeka, Kansas