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Client Technical Analyst

Company: SE2, LLC
Location: Topeka
Posted on: June 19, 2022

Job Description:

Future-Proof Your Career - Come Join SE2 as the Client Technical Analyst (CTA)!!
The Client Technical Analyst (CTA) will provide technical support and advice to the Client Operations Analyst, Service Managers and Operational Leads on systems issues in both production support and development of new processes/support. CTA's will report escalated Operational and Production incident items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of issues.Client Technical Analysts are liaisons between Information Technology, Finance, Operations, External clients etc. and are responsible for facilitating the flow of information between departments. Duties and Responsibilities:

  • Completing research and providing analysis as needed to support Management in decision making
  • Developing and executing proposed business and technical solutions
  • Drive resolution of production issues
  • Assist in the research and investigation of escalated production issues and engage teams for resolution
  • Assist in identifying, developing and executing continuous improvement opportunities
  • Facilitating business needs and priority identification
  • Track incidents through completion while providing regular updates to both internal and external customers
  • Document business impact, research and resolution steps and long term preventative measures via incident reports
  • Provide regular severity updates to Senior leadership, Others
  • Flexibility in work schedule including regular participation in an On-Call rotation Qualifications:
    • A bachelor's degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
    • Basic knowledge of SQL, client/server, and network environments
    • Advanced Microsoft PC software experience (i.e., Excel, Word)
    • Strong written, oral and interpersonal communication skills
    • Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
    • 1-3+ years' work experience or an education in systems or quantitative analysis and business solutions development required
    • Willingness to develop industry-related knowledge
    • 2-4+ years' experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
    • Experience in project management preferredSE2, an Eldridge Industries business, is a leader in technology-driven third-party administration services for the U.S. life and annuity insurance industry. Come join a recognized leader in third-party administration and experience a global, fast paced, fun and rewarding work environment. We offer excellent career progression and competitive compensation and great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity and tuition reimbursement. Visit our website at www.SE2.com for more information. Apply by completing the online application on the careers section of our website. EOE.

Keywords: SE2, LLC, Topeka , Client Technical Analyst, IT / Software / Systems , Topeka, Kansas

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