Client Technical Analyst
Company: SE2, LLC
Location: Topeka
Posted on: June 19, 2022
Job Description:
Future-Proof Your Career - Come Join SE2 as the Client Technical
Analyst (CTA)!!
The Client Technical Analyst (CTA) will provide technical support
and advice to the Client Operations Analyst, Service Managers and
Operational Leads on systems issues in both production support and
development of new processes/support. CTA's will report escalated
Operational and Production incident items directly to the External
client; and provide assistance to our Internal teams in the
mitigation and resolution of issues.Client Technical Analysts are
liaisons between Information Technology, Finance, Operations,
External clients etc. and are responsible for facilitating the flow
of information between departments. Duties and
Responsibilities:
- Completing research and providing analysis as needed to support
Management in decision making
- Developing and executing proposed business and technical
solutions
- Drive resolution of production issues
- Assist in the research and investigation of escalated
production issues and engage teams for resolution
- Assist in identifying, developing and executing continuous
improvement opportunities
- Facilitating business needs and priority identification
- Track incidents through completion while providing regular
updates to both internal and external customers
- Document business impact, research and resolution steps and
long term preventative measures via incident reports
- Provide regular severity updates to Senior leadership,
Others
- Flexibility in work schedule including regular participation in
an On-Call rotation Qualifications:
- A bachelor's degree in Computer Information Systems, Business
Administration, or a related field; or a high school education and
equivalent work experience in business analysis and application
development
- Basic knowledge of SQL, client/server, and network
environments
- Advanced Microsoft PC software experience (i.e., Excel,
Word)
- Strong written, oral and interpersonal communication
skills
- Customer service skills with strong relationship management
skills with the ability to interact positively and successfully
with all level of associates and managers to meet business
needs
- 1-3+ years' work experience or an education in systems or
quantitative analysis and business solutions development
required
- Willingness to develop industry-related knowledge
- 2-4+ years' experience in Annuity, mutual funds, financial
services, or life insurance work experience preferred
- Experience in project management preferredSE2, an Eldridge
Industries business, is a leader in technology-driven third-party
administration services for the U.S. life and annuity insurance
industry. Come join a recognized leader in third-party
administration and experience a global, fast paced, fun and
rewarding work environment. We offer excellent career progression
and competitive compensation and great benefits, including
health/dental insurance, parental leave, profit sharing, 401(k),
incentive/bonus opportunity and tuition reimbursement. Visit our
website at www.SE2.com for more information. Apply by completing
the online application on the careers section of our website.
EOE.
Keywords: SE2, LLC, Topeka , Client Technical Analyst, IT / Software / Systems , Topeka, Kansas
Didn't find what you're looking for? Search again!
Loading more jobs...