Technical Assistance Center Professional - Topeka
Company: Mercury Broadband
Location: Topeka
Posted on: June 21, 2022
|
|
Job Description:
Organization: Mercury Broadband is a leading provider of
high-speed Internet and digital phone service. The Company was
founded in Topeka, KS, after recognizing a need for Broadband
Internet access in rural America. A hybrid approach to serving
these "last-mile" customers was developed by extending
high-capacity fiberoptic networks with the range, reliability, and
flexibility of carrier-class wireless technologies. Today Mercury
Broadband's rapidly expanding network is headquartered in Kansas
City and provides Internet access to communities throughout five
states across the Midwest. Position Summary: Mercury Broadband is
seeking a Technical Assistance Center Professional to proactively
address network related issues, providing support to all divisions
of the Company. The ideal candidate will possess experience with PC
repair, networking, and supporting end-users in both an office and
field environment. Candidates for this role would also possess
leadership and time management skills. This position will provide
on the job training and teach the skills required to be promoted
within the Company. Location: Topeka, KansasPosition Type:
Full-TimeCompensation: Competitive PayBenefits: Health, Vision,
Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid
Training Key Responsibilities:Assist the Field Services and Field
Operations teams with network related tasks and responsibilities
Assist the Customer Service Team with complicated network related
tasks and responsibilities Manage communication with high-value
customers and clients Configure assets to be deployed at customer
locations Audit accounts for high value customers to ensure the
technical aspects of installation are performed properly
Communicate with and assist high value customers with any technical
support needs Monitor the network and respond to outages,
coordinating with NOC, Support, Field Services, and Technicians
Skills and Requirements:Ability to communicate effectively, both
orally and in writingAdvanced computer skills and proficiency
Office 365 applicationsExperience with Networking, Subnetting, and
CRM managementFirm understanding of internal operations and project
managementKnowledge and ability to operate, configure, and assist
with routers, switches, computers, and related peripheral
devicesSelf-motivated with a pro-active approach to identifying and
handling problemsStrong attention to detail Education Requirements:
High School Degree or Equivalent Associates Degree in PC Repair,
Networking, or 2+ years relevant industry experienceCOMP TIA A+
Certification or equivalent experienceCCNA Routing and Switching or
relevant certification preferred Mercury Broadband is committed to
a diverse and inclusive workplace. Mercury is an equal opportunity
employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or another legally protected
status. For individuals with disabilities who would like to request
an accommodation, please contact the Human Resources Department.
PI182710167
Keywords: Mercury Broadband, Topeka , Technical Assistance Center Professional - Topeka, IT / Software / Systems , Topeka, Kansas
Click
here to apply!
|