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Technical Assistance Center - Topeka

Company: Mercury Broadband
Location: Topeka
Posted on: August 4, 2022

Job Description:

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high-capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: Mercury Broadband is seeking a Technical Assistance Center Specialist to proactively address network related issues, providing support to all divisions of the Company. The ideal candidate will possess experience with PC repair, networking, and supporting end-users in both an office and field environment. Candidates for this role would also possess leadership and time management skills. This position will provide on the job training and teach the skills required to be promoted within the Company.

Location: Topeka, Kansas
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Key Responsibilities:

  • Assist the Field Services and Field Operations teams with network related tasks and responsibilities
  • Assist the Customer Service Team with complicated network related tasks and responsibilities
  • Manage communication with high-value customers and clients
  • Configure assets to be deployed at customer locations
  • Audit accounts for high value customers to ensure the technical aspects of installation are performed properly
  • Communicate with and assist high value customers with any technical support needs
  • Monitor the network and respond to outages, coordinating with NOC, Support, Field Services, and Technicians

    Skills and Requirements:
    • Ability to communicate effectively, both orally and in writing
    • Advanced computer skills and proficiency Office 365 applications
    • Experience with Networking, Subnetting, and CRM management
    • Firm understanding of internal operations and project management
    • Knowledge and ability to operate, configure, and assist with routers, switches, computers, and related peripheral devices
    • Self-motivated with a pro-active approach to identifying and handling problems
    • Strong attention to detail

      Education Requirements:
      • High School Degree or Equivalent
      • Associates Degree in PC Repair, Networking, or 2+ years relevant industry experience
      • COMP TIA A+ Certification or equivalent experience
      • CCNA Routing and Switching or relevant certification preferred

        Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PI185871583

Keywords: Mercury Broadband, Topeka , Technical Assistance Center - Topeka, IT / Software / Systems , Topeka, Kansas

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