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Deskside Support Tech

Company: The Judge Group, Inc.
Location: Topeka
Posted on: October 11, 2019

Job Description:

Location: Topeka, KS Salary: $18/HR Description: Key Components: Must have one to two years of experience - preferably in a corporate environment If they are a recent graduate - only if they have been working during their education and have the one to two years full time experience Issue resolution Strong documentation skills The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance as required. ESSENTIAL FUNCTIONS: Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. Write technical specifications for purchase of PCs, desktop hardware and related products. Perform onsite analysis, diagnosis and resolution of complex desktop problems for end users. Recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware and software in order to deliver required desktop service levels. Assess the need for and implement performance upgrades to PC's, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, memory, and so on. Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment. Where required, administer and resolve issues with associated end-user workstation networking software products. Receive and respond to Help Desk requests from incoming calls, e-mails regarding desktop problems. Ensure that physical desktop connections are in proper working order. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting and statistically monitoring desktop operations. Develop and maintain an inventory of all desktops, thin clients, monitors, keyboards, hard drives, and other components / equipment. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. If necessary, liaise with third-party support and PC equipment vendors. Provide backup to other shifts if necessary Other duties as assigned NON-ESSENTIAL FUNCTIONS: In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. SPECIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, TRAINING and/or EXPERIENCE: A Bachelor's degree in Computer Information Systems or related field (or equivalent experience) preferred. One to two years' experience in the area of support and maintenance of PC hardware, software, and communications. Strong planning and organization skills, problem solving and decision making skills, and communication skills are required. TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES: A strong working technical knowledge of PC and desktop hardware, as well as a working technical knowledge of current protocols, operating systems, standards, including Windows 2012, Win10, and Microsoft Office Applications is required. Basic knowledge of the networking principles (TCP/IP, DNS, WINS, DHCP) is required. Ability to read and understand technical manuals, procedural documentation and OEM guides. Contact: This job and many more are available through The Judge Group. Find us on the web at - provided by Dice

Keywords: The Judge Group, Inc., Topeka , Deskside Support Tech, IT / Software / Systems , Topeka, Kansas

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