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Customer Service Representative

Company: Rose International
Location: Topeka
Posted on: January 12, 2021

Job Description:

Position Title: Phone SurveyorPosition Number: 354325Location: Topeka, KS 66612Position Type: Long Term ContractRequired Skill Set:10-Key, Customer Service, Phone Support, ScriptPosition Description:**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** State of Kansas: KDHE: BHP: BRFSS Title: Phone Surveyor Location: Topeka, KS 66612 Hours: PART TIME; Approx. 15-38 hours per week Duration: Indefinite Additional Schedule requirements & details: -- A typical schedule of Monday through Friday 5:30-9:00 pm, with Saturday 12 - 5:30 PM, and Sundays 12:30-8:00 PM being required. Must work at least 15 hours per week. Must be able to commit to 7 hours total on the weekends, either split up between the two days or work one full day week Must attend mandatory monthly meetings (usually held the first Thursday of every month at 2:00pm and 5:30 pm) Must work on site. Job Details: The Phone surveyor/Interviewer role, within the Bureau of Health Promotion at the Kansas Department of Health and Environment, is responsible for collecting information using set questions about health practices and behaviors of state residents. Lawmakers and policy makers are some of the many people that use this information to shape different health programs for supporting Kansans. In this position you provide the important link between the lives and habits of your friends and neighbors and the decisions that are made about those programs. This position is one that would require the interviewer to work at a computer station for the entirety of their shift. There, they would be calling out to the resident's telephone numbers within the State of Kansas and speaking with them for their answers to questions about their personal health per the indicated questions with the survey. The interviewer would be reading verbatim from the on-screen script to gather quality data, and then key in responses using 10-key (1 for yes, 2 for no, etc.). In an effort to keep the residents'''' answers as true as possible, BRFSS has stated that the interviewer should remain neutral in any responses to the residents, so as not to sway their answers. The interviewers are to be calm and neutral demeanor, self-motivated, maintain good attendance, and offer understanding and flexibility .Job Requirements:Job Details:The Phone surveyor/Interviewer role, within the Bureau of Health Promotion at the Kansas Department of Health and Environment, is responsible for collecting information using set questions about health practices and behaviors of state residents. Lawmakers and policy makers are some of the many people that use this information to shape different health programs for supporting Kansans. In this position you provide the important link between the lives and habits of your friends and neighbors and the decisions that are made about those programs.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Keywords: Rose International, Topeka , Customer Service Representative, Other , Topeka, Kansas

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