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IT Manager

Company: PrairieBand Casino & Resort
Location: Mayetta
Posted on: June 8, 2021

Job Description:

Oversee the streamlined operations of the IT Department and ensure the operations align with the business objectives of Prairie Band Casino and Resort. Responsible for planning, coordinating, and designing all operational activities of the department as well as providing direction and support for IT solutions that enhance mission critical business operations. Work closely with IT staff and property wide decision makers to identify, recommend, develop, implement, and support cost effective technology solutions for all aspects of the property.

ESSENTIAL DUTIES AND Responsibilities:

Strategy & Planning

  • Lead in performance training, long-term hardware planning, budget accountability, I.T. operations auditability and the development of Team Members to their highest potential
  • Ensure cooperative environment between operations and development
  • Responsible for monitoring process flow to achieve maximum quality commitment to our clients/users
  • Assist in the periodic evaluation and review of computer projects and operating equipment as requested
  • Work on property specific projects, such as remodels, relocation of department and installation of new computer systems, as well as on company wide projects
  • Assist other departments with data communications projects and problems

Acquisition & Deployment

  • Make recommendations for the preparation of departmental budget and capital expenditure requests
  • Assist in the review and analysis of department cost against plan and prepares variance explanations as needed
  • Assist in the development of standards for I.T. operations performance and methods to ensure compliance with those standards and methods.
  • Supervise the administration of updates/changes to system parameters, production programs, files and databases ensuring proper documentation is followed when new programs are put into production
  • Interact with all departments on the property to facilitate communications and ensure successful project implementations
  • Keep open communications with all vendors in regards to all equipment lease and maintenance agreements

Operational Supervision

  • Maintain the overall operating activities, facilities and staff of I.T., data communications, data disaster recovery and access to information systems at the property level
  • Responsible for the hiring and development of personnel while ensuring an adequate level of labor is used to perform to the required level of service
  • Understand and administers performance appraisals, sets performance expectations and provides coaching and operational support for all Help Desk staff
  • Develop, implement, communicate procedures and coordinate with IT. staff and clients to ensure minimum downtime for backups and prompt restoration of failed computer systems, applications and database components, having direct effect upon customer service to our clients and users
  • Ensure full system backup and recovery
  • Schedule and conduct interdepartmental meetings to communicate any process changes and information pertinent to I.T. operations team functions and expected performance as needed
  • Present complex topics to non-technical management as required
  • Complete monthly status reports
  • Enforce operational controls and access to property level computer facilities to meet I.T.'s auditability
  • Audits user access to various IT Systems to ensure appropriate authority
  • Ensure system/application events are reported according to guidelines
  • Adhere to regulatory, departmental and company policies in an ethical manner
  • Performs other duties as assigned by Director of IT.



  • College degree in a related area or four plus years equivalent experience as an Information Technology Manager
  • Additional training and education in systems analysis
  • Must have strong supervisory and communication skills
  • Four years in performing analytical work, preferred
  • Demonstrated proficiency in the application of a wide range of systems analysis and programming skills
  • Professional appearance
  • Team player
  • A record of satisfactory performance and reliability in all prior and current employment


  • 3 years' experience in casino informational system environment


  • Physically mobile with reasonable accommodations
  • Respond to visual and aural clues
  • Read, write, speak, and understand English
  • Operate in mentally and physically stressful situations
  • Manual dexterity to operate a computer and other necessary office equipment
  • Able to work independently and multi-task by being well organized
  • Able to stoop, bend, crouch, crawl, twist, and balance in order to perform hardware installation and problem determination

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

Keywords: PrairieBand Casino & Resort, Topeka , IT Manager, Other , Mayetta, Kansas

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