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Head of Solutions

Company: Capita plc.
Location: Home
Posted on: November 17, 2021

Job Description:

Capita Intelligent Communications (CIC) are looking for a Head of Solutions. As the Head of Solutions, you will support CIC's overall vision by working with Senior Management, CRMs, Product Managers and other relevant stakeholders to understand client / market requirements and assist in the creation, management and continual development of the overriding 'Solutions' strategy needed to meet these requirements. This includes 'Outbound Services': transactional print and mail, Hybrid Mail, print management, digital services, data services and marketing services. It also includes 'Inbound Services': scanning / imaging, capture, records management, storage and retrieval, digital mailroom and document workflow. It also includes the solution sets (tools, processes and services) needed to meet market needs and enable the achievement of core financial objectives - revenue and contribution. This position is fully remote with occasional travel to customer sites across the UK. Job title: Head of Solutions Job Description: What you'll be doing: * providing leadership to the Solutions team around areas of focus, developing processes and efficiently managing workloads * acting as a senior customer-facing subject matter expert / analyst on the solution sets needed to meet client and market requirements for all CIC services * maintaining a thorough understanding of market requirements (technical) as they relate to the strategic direction of the business * providing leadership in the development of the pre-sales tools and services needed to advance prospect / client opportunities through this critical stage of the sales cycle * providing advice, support and guidance to Senior Management and CRM's in pre-sales scenarios - including presentations / demonstrations to prospects and customers * supporting assessments of customer communications / document production processes, technologies and legacy document process workflows - including requirements gathering and definition * being accountable for the design aspects of proposed solution managed by the solutions team * contributing actively to bids, RFI, RFP strategy and responses * assisting in the accurate completion of company sales governance processes * developing and enhancing CIC's product offerings * completing regular management and financial reports for all project work in line with business objectives * managing staffing through the appropriate stages including disciplinary actions in line with procedures * managing the Solutions team career and product training, ensuring alignment with required compliance training and other people management processes such as approving annual leave, performance reviews against agreed objectives and relevant coaching What we're looking for: Essential Experience/Skills: * Ability to work independently in the achievement of assigned targets * Experience in the transactional print, mail industry, record storage, mailroom, scanning/digitisation environments * Experience of business analysis including Business Process Re-engineering and data mapping * Pre-Sales support functions including client facing presentations to multiple audiences * Strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners and suppliers * Strong technical capability * Sound experience of Microsoft Office tools - including Visio and Project * Experienced in creation of Project Briefs * Experienced in creation of Development Briefs * Build strong internal-company relationships with other key management & operational personnel * Exceptional organisational and planning skills * Strong commercial acumen * Good attention to detail and accuracy * Ability to work on multiple projects at one time * Ability to work under pressure and to tight deadlines * Exceptional written and verbal communications - with the ability to outline complex propositions in layman's terms Desired Experience/Skills: * Educated to degree level or equivalent and / or hold professional Business Analysis qualification e.g. ISEB * Ability to work with and manage a team effectively * Be able to provide leadership and motivate team members * Understanding of Document Composition, data mapping and associated tools e.g. Quadient Inspire / PlanetPress * Understanding of print production and workflows and awareness of DSA / Mailsort tariffs * Understanding of communication technologies including Print, Hybrid Mail, Email and SMS. * Understanding of enterprise implementations of ECM, EDRM and EDM technology * Understanding of document capture technologies; in particular image transformation software, software configuration and image manipulation * Experience of delivering document solutions within the Health, Financial Services, Insurance and / or Local Government markets * Experienced in the scoping and transition of diverse data / document portfolios within a BPO environment * Understanding of all aspects relating to secure data handling * Proven delivery of presales client facing workflow demonstrations About Capita Intelligent Communications At Capita Intelligent Communications, we're transforming the way our clients communicate with their customers. We're making sure the right message gets to the right people at the right time, delivering the best possible customer experience. We've reduced paperwork and improved access to customer data for Brakes, a leading food service company, and created an easier way for engineers to apply for the Gas Safe Register. Join us and discover better as you create connected experiences across organisations, customers and suppliers. What's in it for you? * A competitive basic salary * 23 days' holiday (rising to 27) with the opportunity to buy extra leave * The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice * Car Allowance * Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks---and plenty more * Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology * Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform * Remote working with travel to our Mansfield/Darlington sites and customer sites You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. To view our Covid-19 and process adjustments information, please visit the Capita Careers site. Equal Opportunities We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. Location: Home-Based - GBR * United Kingdom Time Type: Full time Contract Type: Permanent

Keywords: Capita plc., Topeka , Head of Solutions, Other , Home, Kansas

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