Customer Service Representative 2
Company: Cubic Corporation
Posted on: January 13, 2022
Cubic Transportation Systems
Cubic offers an opportunity to provide innovative technology for
government and commercial customers around the globe, helping to
solve their future problems today. We're the leading integrator of
payment and information technology and services for intelligent
travel solutions worldwide, and the leading provider of realistic
combat training systems, secure communications and networking and
highly specialized support services for military and security
forces of the U.S. and allied nations. If you have an
entrepreneurial spirit and thrive in an innovative environment, we
want to talk to you about your next role at Cubic! We are seeking
employees inspired by technology, and motivated by the rewards of
hard work, commitment, teamwork, quality, integrity, and respect.
We invite you to explore opportunities with Cubic.
Job Summary: Provides service to customers who require assistance
with issues involving their fare media cards and accounts.
Responsible for providing professional, knowledgeable and courteous
call support to all cardholders, patrons and transit operators.
This position typically works under close supervision and
Essential Job Duties and Responsibilities:
* Answers all incoming fare media phone calls from customers.
* Processes all faxes and emails inquires.
* Performs all assigned tasks as quickly and accurately as
* Follows all established policies, procedures and written/verbal
* Ensures all assigned issues are updated and resolved as
efficiently and as quickly as possible.
* Answers all inquiries related to fare media.
* Initiates outbound call as needed.
* Performs other duties as assigned.
Minimum Job Requirements:
High school degree, or equivalent, plus three years experience in a
Customer Service/Call Center. Some college coursework preferred.
Must be a good team player. Must possess a positive attitude. Must
excel in a fast paced environment. Able to work and respond in a
high volume situation. Willing to work extended hours. Ability to
type 40 plus word per minute (WPM). Proficient in Microsoft
The description provided above is not intended to be an exhaustive
list of all job duties, responsibilities and requirements. Duties,
responsibilities and requirements may change over time and
according to business need.
Keywords: Cubic Corporation, Topeka , Customer Service Representative 2, Other , Home, Kansas
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