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Patient Services Associate - Norwalk - Full Time - Bilingual - $18.50

Company: Community Health Systems
Location: Topeka
Posted on: January 15, 2022

Job Description:

Job DescriptionThe Patient Service Associate will work closely with patients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional Manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.Answers and coordinates phone calls includingScript usageLanguage LinePaging systemTransferring callsATC queuePatient Account queuNurse Triage queueAppropriately Recording Telephone encounters via ECW systemObtain Medical release as needed for patient requested formsConfirm appointments with patientsVerify insurancesComplete knowledge ofeCw including:Updating pharmacy information for patientsFaxing info from eCwManaging Recalls via eCwObtain and Scan required documents into eCwComplete knowledge ofCentricity including:Register Patient in with all required fieldsUpdate patient informationPrint profiles, Schedules, and recall listsPlace patients on recall list, take patients off, and attach appointmentsOpen Daily BatchPost PaymentsBalance out end of day for personal batchCase CreationPayment managementUse of Credit card machine, including end of day reportingBalance out end of dayPatient SchedulesRespond appropriately to agitated patientsReview Schedules daily to ensure accuracy and fill appointment opportunitiesMay perform other duties and responsibilities as necessaryQualificationsRequired: Bilingual required (Spanish)Required: Associate's Degree OR Medical Assistant Certification + 1 Year ExperienceCustomer Service/Customer RelationsPatient Services/Reception

Keywords: Community Health Systems, Topeka , Patient Services Associate - Norwalk - Full Time - Bilingual - $18.50, Other , Topeka, Kansas

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