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Customer Technology Coordinator, Work From Home

Company: Lumen
Location: Topeka
Posted on: January 15, 2022

Job Description:

**About Lumen**Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.**The Role**The Customer Technology Coordinator position involves providing general written and verbal customer support for Lumen customers and partners with single contact resolution. The Customer Technology Coordinator will provide support of the Learn Buy experience and Enterprise Portal, through timely and accurate communications on every interaction.**The Main Responsibilities**+ Provides quoting support through Digital Experience.+ Provide technical support and navigation assistance of Lumen's customer portal.+ Coordinate and respond to a large number of in-bound chats, calls, cases, orders, or tickets.+ Provide accurate, valid, and complete information by using the right methods and tools.+ This position is responsible for a good quoting and Portal experience; providing quick solutions to prevent customer escalations.+ Utilize current systems to properly authenticate customer and solve customer issues.+ Identify and assess customers' needs to achieve satisfaction.+ Build trust with customers through open and interactive communication using active listening and strategic questions.+ Meet personal and team goals.+ Provides timely status updates on tickets and cases, system jeopardies or defect issues.+ Responsible for developing comprehensive understanding of sales, customer, and partner quoting systems.+ Keep accurate records of all customer interactions.+ Follow communication procedures, guidelines, and policies.**What We Look For in a Candidate****Required:**+ High School diploma or GED or equivalent+ 1 to 5 years of experience or relevant experience+ Strong computer skills with MS Office experience and the ability to multi-task, prioritize, and manage time effectively.+ Strong written and verbal communication experience+ Strong chat and call handling with active listening skills+ Familiarity with live Chat, CRM, Quoting, and Portal systems and practices.+ Ability to type a minimum of 40 words per minute.**Preferred:**+ Knowledge of telecommunications/technology industry**What to Expect Next**Requisition #: 276072When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.**EEO Statement**We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.**Disclaimer**The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.**Salary Range****Salary Min :**36450**Salary Max :**81000This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. ( For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.**Salary Range****Salary Min :**36450**Salary Max :**81000This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Topeka , Customer Technology Coordinator, Work From Home, Other , Topeka, Kansas

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