Service Solutions Specialist - Greater Kansas City, MO Area
Company: Fidelity Investments
Location: Topeka
Posted on: May 13, 2022
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Job Description:
Job Description: Service Solutions Specialist We have an
exciting opportunity for a remote, licensed Service Solutions
Specialist in the Greater Kansas City Metro area While you will
work from home, you must reside near the Greater Kansas City area
as occasional in-person participation with your peers is an
important part of our culture. We offer virtual interviewing and
onboarding, as well as access to our virtual training and support.
You'll have full access to work from home capability to support our
clients remotely As a Service Solutions Specialist, you will be an
integral part of a team that provides expertise for complex service
items.You will own the outcome for the client and provide a
personalized, frictionless experience to effectively resolve the
client's need. In this role, you will help clients feel confident,
make clear decisions, and achieve their financial dreams. The
Purpose of Your Role The Service Solutions team resolves issues at
point of service, and proactively reaches out to clients to resolve
identified issues or items that are not in good order. You will
support Fidelity associates and clients with their complex service
needs through a case management model. The Value You Deliver
Engaging via phone and written communication, you produce service
solution strategies by supporting the reactive and proactive needs
of clients and our front-line associates You deliver the best
client experience in the financial services industry by efficiently
and accurately resolving issues and taking ownership to solve
complex situations The Expertise You Have Series 7 required Series
63 or ability to obtain upon hire 2-3 years of previous financial
services experience The Skills You Bring Strong communication
skills and organizational skills to prioritize decisions in a
fast-moving environment Creative problem resolution skills with an
ability to balance risk and the client experience Capability to
take ownership of complex situations that result in positive
outcomes for clients Experience in a team environment that fosters
culture of peer-to-peer coaching, collaboration, and
recognition
Keywords: Fidelity Investments, Topeka , Service Solutions Specialist - Greater Kansas City, MO Area, Other , Topeka, Kansas
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