ITIL Specialist

Company: Client of Modis
Location: Topeka
Posted on: May 13, 2022

Job Description:

Modis is currently partnering with a growing company that is looking for an associate to midlevel ITIL Specialist. This would be a direct hire with our client and would be fully remote. They WILL NOT sponsor, so please only apply if you are a USC or have your Green Card.

Not able to consider anyone from CA, NY, and MA because of labor laws.

Job Description Summary :
The ITIL Specialist II will focus on configuration management to further drive the expansion and maturation of the Configuration Management Database (CMDB) while ensuring daily end-to-end delivery of Configuration Management (CM) services. The role will ensure correctness, completeness, and currency of the data in the CMDB through ongoing maintenance and governance oversight of the data. This position is also responsible for delivering a well maintained CMDB that helps eliminate outages, significantly reduce the time it takes to remediate an outage, remain in compliance, avoid security and audit fines, understand important service contexts when making decisions, which benefits risk assessment and reporting, and track software license and cloud costs.
Job Description
Oversees and improves the processes of the ITIL Practice(s) by seeking out and integrating best practices wherever possible.
Iterates regularly on the process of the ITIL Practice(s) using data gathered about events and activities occurring across the IT Organization, the Business, and the Industry.
Keeps abreast of developments in the world of ITSM (specifically, new products, services, and standards) that relate to the practices of effective IT Services.
Coordinates between support teams as they work to determine solutions to remediate problems and/or improve the quality of Service.
Conducts regular meetings to review the processes and or recent events related to the ITIL Practice(s), including writing meeting agendas and facilitating the sessions.
Creatively directs the implementation of enhancements to the ServiceNow modules in support of improving the ITIL Practice(s)
Defines KPIs associated with ITIL Practice(s) and prepares reporting, including management reports, to demonstrate the value of the practice(s).
Trains, coaches, and mentors all support tiers in the ITIL Practice(s).

Minimum Qualifications:
Bachelor's degree in Information Systems, Computer Science, or a related field, or an equivalent combination of education, training, and experience.
3+ years' experience managing ITSM and ITIL practices.
Exceptional and broad knowledge of or experience with hardware, software, and or enterprise application support.
Have strong analytical and problem-solving skills.
Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department.
Proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.
Latest ITIL Foundation Certification

Preferred Qualifications
Latest ITIL Practitioner certification in the respective ITIL Practice(s).
3+ years' experience working directly in the respective ITIL Practice(s). Such as ServiceNow.
ServiceNow Configuration Management Database (CMDB) Fundamentals
ServiceNow Common Service Data Model (CSDM) Fundamentals

Keywords: Client of Modis, Topeka , ITIL Specialist, Other , Topeka, Kansas