Client Services Representative - Contract (Remote)
Company: Broadridge Financial Solutions
Location: Topeka
Posted on: January 25, 2023
|
|
Job Description:
At Broadridge, we've built a culture where the highest goal is
to empower others to accomplish more. If youre passionate about
developing your career, while helping others along the way, come
join the Broadridge team.
Broadridge is growing! We are actively seeking a remote, contract
Client Services Representative to join our dynamic team. In this
role, you will be responsible for maintaining efficient and
effective communication with our subscribers, by conducting
training calls on the digital tools we provide. In addition to
customer education, the Client Support team members are responsible
for the promotion of Broadridge services and products, such as:
websites, domain names, sponsored ads, digital advertising, and
social media support.
Are you looking to join a dynamic and growing team with one of the
leaders in the financial technology industry? Do you understand the
value of providing stellar customer service? If so, and you thrive
in a fast-paced work environment, we'd love to hear from you!
This position is a temporary, contract role expected to go
permanent. The work hours will be 10 AM - 7 PM Central Standard
Time (CST). This is a remote role where you will work off-site.
Travel is limited and generally used for team learning and
collaboration meetings.
Responsibilities:
Call Handling
+ Inbound calls High call volume (50-100 calls per day)
+ Outbound calls Product support and customer education
+ Log call notes in CRM and JIRA
Customer Relationship Management
+ Maintain client relationships focused on customer satisfaction
and retention
+ Educate clients on product and program enhancements
+ Maintain and track communication with clients
+ Facilitate information flow to all relevant parties
+ Flexibility in work schedule is a necessity
+ Complete additional projects as assigned
Customer Education
+ Ongoing product support
+ Editor/tool knowledge base and support
+ Guide customers through Corporate Client Intranets, policies and
procedures
Troubleshooting/Case Management
+ Researching previous and current account activity to resolve
issues or answer questions
+ Entering issues for Development to further investigate
+ Close case and follow up with customer on resolution
Qualifications:
+ Strong customer service experience
+ Bachelor's Degree or equivalent education is preferred
+ Literacy in using application software such as Microsoft Office,
including Outlook, Excel, and Word
+ Strong communication, analytical, and organizational skills;
thorough and attentive to details; able to prioritize and
multitask, and recognize the importance of deadlines
+ Adept at working in a team environment with various personality
types to get the work done; ability to relate well, build consensus
and show respect and consideration for others
+ Digital Marketing experience is a plus
#LI-SP1
#LI-Remote
Disability Assistance
We recognize that ensuring our long-term success means creating an
environment where everyone is welcome, where everyone's strengths
are valued and where everyone can perform at their best. Broadridge
provides equal employment opportunities to all associates and
applicants for employment without regard to race, color, religion,
sex (including sexual orientation, gender identity or expression
and pregnancy), marital status, national origin, ethnic origin,
age, disability, genetic information, military or veteran status
and other protected characteristics protected by applicable
federal, state, or local laws.US applicants: Clickhere
(https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to
view the "EEO is the Law" poster. If you are a qualified individual
with a disability or a disabled veteran, you may request a
reasonable accommodation in the event you are unable or limited in
your ability to use or access the Company's career webpage because
of your disability. You may request a reasonable accommodation(s)
by calling 888-237-7769 or by sending an email
toBRcareers@broadridge.com.
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global
Fintech leader, delivering technology-driven solutions that drive
digital transformation for banks, broker-dealers, asset and wealth
managers and public companies. At Broadridge, we are committed to
making a difference
(https://www.broadridge.com/about/sustainability/) . Our unique
culture is guided by the Service-Profit Chainthe idea that success
is mutual, directly connecting employee engagement, client
satisfaction, and the creation of stockholder value. We enable
better financial lives by providing the critical infrastructure
that powers investing, corporate governance and communications . A
certified Great Place to Work, Broadridge is part of the S&P
500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture
since the shift to a remote and hybrid working model.
LinkedIn
(https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/)
Facebook
Instagram
(https://www.instagram.com/accounts/login/?next=/broadridgecareers/)
Twitter
YouTube
(https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig)
Glassdoor
The Muse (https://www.themuse.com/profiles/broadridge)
Broadridge is committed to creating an engaging workplace for the
most talented associates in our industry. On and off-site working
provides flexibility by balancing the needs of our clients, teams,
and associates. Our Connected Workplace is grounded in the
following concepts: Flexible, Accountable, Connected, and
Supported. This approach allows us to achieve business goals while
supporting meaningful work-life integration for our associates.
Broadridges high-performance teams thrive in a culture based on
trust and mutual respect that emphasizes outcomesrather than how,
when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and
healthy environment. As a leading provider of technology,
communications, and data and analytics solutions to businesses
around the world, it is critical that we understand, embrace, and
operate in a multicultural environment. Every associate has unique
strengths, which, when fully appreciated and embraced, allow
individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the
organization represent the diversity of the clients we serve and
the communities in which we work. We pursue both top-down and
bottom-up approaches to advancing diversity, equity, and inclusion
initiatives and values into our culture. This is reflected in the
varying backgrounds of our over 13,000 associates working in 21
countries around the globe.
Learn about our DEI Program here
(https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets.
Encouraging professional development opportunities is a core part
of our culture. Broadridge provides educational opportunities,
including formal classes, training programs and events. To enable
learning in our Connected Workplace where associates may be working
on-site, off-site, or using a hybrid model, Broadridge has
redesigned all development programs for 100% virtual delivery. Our
associates have access to 8,500+ online courses covering business,
leadership, technical, and function-specific topics through our
LinkedIn Learning program.
Keywords: Broadridge Financial Solutions, Topeka , Client Services Representative - Contract (Remote), Other , Topeka, Kansas
Click
here to apply!
|