Customer Service - Technical Support
Company: PBI GORDON COMPANIES INC
Location: Topeka
Posted on: January 26, 2023
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Job Description:
PBI-Gordon Corporation is top talent. Who is PBI-Gordon? We
develop and manufacture turf and ornamental products, and animal
health products. In other words, we work for anyone who loves a
beautiful lawn or a round of golf. And we work for animals and the
people who love and care for them.PBI-Gordon offers competitive
pay, great benefits, a team-focused culture, and genuine stability
- we've been doing this for 70 years.But arguably, the best thing
about PBI-Gordon is the owners: Us. PBI-Gordon is 100%
employee-owned. We're not publicly traded - this company is ours.
We act like we own the place because we do. And we're always
looking for good folks to join us. Sound good? Come GROW with
us!The primary purpose of this position is to handle incoming calls
of a technical nature, research the issue in question and provide a
solution for the customer.Areas of Primary Accountability:1. Handle
incoming calls related to questions about company products and
their intended use.2. Research issues relevant to calls received
and provide appropriate feedback.3. Track calls/issues for future
reference purposes.4. Work with customers who have complaints about
products and work toward a solution.5. Process customer inquiries
regarding product-related issues, including documentation of
inquiries and negotiations of small settlements.Education: Minimum
of Bachelor's Degree in Agronomy, Biology or
Horticulture.Experience: 5-years experience in a related
field/industry.Specialized knowledge or training: Knowledge of
various sprayers helpful.Other skills: Excellent customer service
and communication skills; friendly and courteous; good knowledge of
Microsoft Word and Excel.PBI GordonThe heart of the PBI-Gordon
approach to doing business is relative simple: Deliver Quality
Products with unwavering integrity. Serving the turf and ornamental
and animal health industries, we are committed to providing
products that offer the performance and innovation our customers
need, and to delivering those products with the personal service
our customers deserve.Our commitment to quality and integrity began
with our founders in 1947, and is embraced today by our
employee-owners. Moreover, it has helped PBI-Gordon earn our
leadership position in the industries we serve.Founded:
1947Employees: 500+PBI Gordon is proud to offer a comprehensive
benefits package to eligible, full-time employees. You share the
costs of some benefits (medical), and PBI Gordon provides other
benefits at no cost to you (company paid life insurance, short term
disability, long term disability). In addition, there are voluntary
benefits with reasonable group rates that you can elect through PBI
Gordon payroll deductions (dental, vision, voluntary life).
Keywords: PBI GORDON COMPANIES INC, Topeka , Customer Service - Technical Support, Other , Topeka, Kansas
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