Service Desk Analyst

Company: Allied Global Services
Location: Topeka
Posted on: February 24, 2021

Job Description:

We are looking for a bright, adaptable, and hardworking Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Desktop Support Specialist you will

• provides desktop and remote technical support to users on end user hardware.
• Configure laptops, desktops, tablets, and other devices.
• Support peripherals, including printers, scanners, and other devices.
• Troubleshoots laptop/desktop PC problems.
• Responds and follows-up on customer support problems, provides timely and professional Desktop support to users.
• You will be interfacing with users, therefore you should be articulate in your communications.
• You will need to explain technical intricacies to end users in a way that is easily understood.
• You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.Qualifications:
  • 2+ years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite
  • Experience using ticketing system (preferably ServiceNOW)
  • Experience a Desktop Specialist
  • Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
  • Strong customer service and end user equipment support skills
  • Strong written and oral communications
  • Ability to work independently and as part of a team.
  • Proven troubleshooting skills.
  • Ability to work under pressureKeys for Success
    • Team Member: You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support!
    • A Natural Problem Solver: You enjoy games, puzzles, and word problems. You enjoy solving problems and thinking critically on your feet.
    • Communication: You know how to earn trust and communicate in a clear, concise, and relevant fashion. You know the more effectively you communicate, the stronger your professional relationships and collaboration can be!
    • Service Mentality: You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion! - provided by Dice

Keywords: Allied Global Services, Topeka , Service Desk Analyst, Professions , Topeka, Kansas