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Fraud Strategy Analyst

Company: Capitol Federal Savings Bank
Location: Topeka
Posted on: November 22, 2021

Job Description:

Role The position is responsible for prevention, detection, investigations, reporting and recovery of fraud across multiple payment channels. Conducts complex data analysis using AML/fraud management tools and systems to detect patterns of suspicious activity and fraud trends in a rapidly changing environment. Develops and implements prevention strategies to mitigate risk and fraud losses. Assists with the Bank Secrecy Act/ Anti-Money Laundering (BSA/AML) Program operations to include record keeping and reporting requirements related to Suspicious Activity Reports (SARs), USA Patriot Act, FACTA - Red Flags of Identity Theft and other applicable laws and regulations designed to detect and prevent money laundering, fraud and terrorism. Essential Duties & Responsibilities * Utilize various fraud prevention software tools and reports to monitor unconventional customer behavior and red flags that could indicate unauthorized card fraud, counterfeit check fraud, check kiting, account takeover, money laundering, forgery, identity theft and other account related fraud. Contacts customers when necessary to verify transactions and maintain database of fraudulent activity. * Analyze cases to identify fraud schemes, assess existing preventative controls and make recommendations for additional measures. Develop and implement fraud prevention rules and strategies to mitigate fraud losses. Responsible for ongoing monitoring of rule performance to ensure appropriate level of risk and positive customer experience is maintained. * Interview customers and take statements for reported fraud. Review reports and determine need for further investigation. Gather financial documents related to investigation. Document all investigation activities and prepare written reports of investigation for law enforcement. Coordinate investigation efforts with law enforcement officers and attorneys. Assist branch staff in completing required claim forms and obtaining proper documentation. * Maintains favorable relations with law enforcement and judicial agency personnel through regular contacts; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the company's policies, procedures and security. Works with judicial and law enforcement agencies to pursue civil and criminal remedies for company losses due to fraud on customer accounts. Attend industry and law enforcement meetings to network and enhance knowledge of current fraud trends. * Maintain knowledge of current events and trends in such areas as fraud and money laundering including criminal tools and techniques. Acts as a resource for internal and external customer service on complex issues related to fraud claims, money laundering and card operations (ATM, prepaid and debit). * Acts on behalf of the company to release records under subpoena, in response to SAR documentation requests or to support a claim of loss for the company as related to fraudulent activity by or against a customer within the strict parameters of the company's policies and customer privacy laws and regulations. Represents the company at judicial and law enforcement agencies and may testify in court cases regarding investigations findings on behalf of Capitol Federal. * Creates and/or posts accounting entries by journal voucher to customer accounts and the company's General Ledger system. May maintain a non-cash posting cash box. * Perform other duties as assigned. * Participate in proactive team efforts to achieve departmental and company goals. * Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Requirements * Minimum of two years similar or related experience, including preparatory experience. * A high school degree or equivalent. Bachelor's degree in Criminal Justice, preferred. A valid driver's license is required for training and meetings with law enforcement and/or court appearances. * Proficient in Advanced Excel. Able to use database, spreadsheet, word processing and other software programs, to record and maintain records. Able to learn and retain knowledge of local, state, and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities. Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization. * A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Keywords: Capitol Federal Savings Bank, Topeka , Fraud Strategy Analyst, Professions , Topeka, Kansas

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