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Vet Consultation Services Technician

Company: Colgate-Palmolive Company
Location: Topeka
Posted on: May 15, 2022

Job Description:

No Relocation Assistance Offered# -131821 - Topeka, Kansas, United StatesThe Hill's Pet Nutrition Team is looking for a Veterinary Consultation Services Technician to join the family! We invite you to apply and become part of our company!At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and the best and brightest people. If you're interested in work that matters, motivated by passion for pets, we invite you to apply.Founded more than 75 years ago with an unwavering dedication to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that's a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.The VCS Technician responds to contacts to VCS from veterinary healthcare providers and Hill's employees. This position provides technical services as it relates to nutritional counseling and Hill's product support. This position reinforces the appropriate usage, awareness, and endorsement of Hill's products in dietary management. In addition, this position receives feedback from Hill's customers and communicates that feedback to the company. Those calls requiring diagnostic interpretation, or having more medical complexity, are staged and forwarded to a VCS Consulting Clinician.NOTE: This is a hybrid position, meaning that the selected candidate will attend to the Topeka, KS office 2-3 days a week and will work remotely the rest of the week. -What you will do:

  • Responds to contacts from veterinary professionals and Hill's employees.
  • Assesses the contact's needs to resolve first step in answering questions and call deposition. The VCS technician consults on product attributes and product indications. The VCS technician communicates the basic rationale and product selection and feeding techniques in non-complicated cases.
  • Supports with interpretation of company policies and service procedures to professional and paraprofessional customers.
  • Assists in follow-up to support and reinforces oral consultation.
  • Assembles and distributes information relative to Hill's product changes, new products' attributes, and current marketing promotional information.
  • Maintains their knowledge current to assure high standards for accurate and consistent responses to internal and external customers.
  • Assists and interacts with other SI/VCS team members to meet or exceed established service level standards.
  • Performs other duties as assigned
  • Align with all policies and standards -Required Qualifications:
    • Associate's Degree Undergraduate degree lasting 2 to 3 years
    • Certified Veterinary Technician-NAVTA in
    • Proficient in typing to document calls
    • Proficient in Google Suites, MS Word and Excel
    • Strong relationship building and teamwork skills
    • Ability to sit and view a computer monitor for a continuous period of up to 2 hours
    • Perform elementary nutritional arithmetic such as calculations of water and energy requirements and food requirements based on dietary caloric density.
    • Excellent communication skills. Good writing skills. Proficient in medical terminology. -Preferred Qualifications:
      • At least 2 years of clinical experience with associate or bachelor degree. -Physical Demands:
        • Standing - Occasionally
        • Walking - Occasionally
        • Sitting - ConstantlyEqual Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.Work that matters, fueled by passion for pets! -At Hill's we have a purpose. -Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. -HILL'S - Prescription Diet - therapeutic pet foods, HILL'S - Science Diet - and HILL'S - Ideal Balance--- wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. -To learn more about Hill's and Colgate, please visit and , or find us on LinkedIn, Facebook, Twitter and YouTube.Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

Keywords: Colgate-Palmolive Company, Topeka , Vet Consultation Services Technician, Professions , Topeka, Kansas

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