Technical Program Manager - Power Distribution Systems
Company: Eaton Corporation
Location: Topeka
Posted on: January 21, 2023
Job Description:
Eatons Electrical Engineering Services & Systems (EESS) is
currently seeking a Technical Program Manager for Electrical Power
System Distribution solutions to join our team. This position will
be to support our data center customers from a Power Systems
perspective. This position can be based remotely from a home
office, near as major airport.The Technical Program Manager has
both program and project-level responsibilities in support of
profitable growth for EESS. This individual must be able to think
and act both strategically and tactically while balancing multiple
priorities in a fast-paced environment. In this role, the Technical
Program Manager must possess the ability to exercise sound business
judgment, proven ability to influence others and technical
expertise in power systems, as these skills are essential to
success in this position.At the program-level, this role
collaborates with customer headquarter personnel and internal
business partners crossing regional boundaries to identify problems
and develop solutions that will improve data center operations. In
addition, the Technical Program Manager consults with customer site
operations to develop long-term maintenance plans, define, and
resolve warranty issues, as well as secure EESS scope which extends
beyond the site construction phase.At the project-level, the
Technical Program Manager develops and deploys standard processes
via playbooks for operational consistency across local district
operations from pre-sales site walks through post-warranty support.
Furthermore, this role provides coaching for local EESS site leads
and team members to customer expectations, project scope and
schedule and how to collaborate with Project Management Office,
general contractors and end-users.Making what matters work at Eaton
takes the passion of every employee around the world. We create an
environment where creativity, invention and discovery become
reality, each and every day. Its where bold, bright professionals
like you can reach your full potentialand where you can help us
reach ours.Essential functions of this role include:Customer
Focus
- Collaborates with customer headquarter personnel and business
partners to plan for larger, specialized, or capital projects
crossing regional boundaries and requiring more extensive
plans
- Consults with customer site operations to develop longterm
maintenance plans as well as secure EESS scope which extends beyond
the site construction phase
- Acts as a point of contact for escalation of facility and/or
programlevel issuesService Sales Focus
- Partners with the National Account Manager to ensure success of
each assigned account.
- Performs site walks alongside Service Sales Specialists (S3s)
to identify potential EESS opportunities
- Meets regularly with Eaton Project Management Office (PMO) to
improve collaboration and interface
- Develops quick-turn proposals in response to impromptu customer
requests based on knowledge of customer Methods of Procedure
(MOPs)
- Reviews proposals / scopes of work for program-level purchase
orders and works with affected District Operations (DOCs) to
translate into a plan for executionDistrict Operations Focus
- Defines processes, procedures and documentation in playbooks
for DOC use
- Creates standard reporting templates for DOC use
- Shares successes / lessons learned at similar facilities to
ultimately drive repeat business
- Ensures DOC backlog is executed per the customers standardizes
initiatives and contracts
- Monitors quality of service initiatives
- Works with Operations leadership to build a network of
certified individuals
- Assists DOCs capture change orders based on scope
- Assists in coaching, training, and certification of local DOC
resources to customer requirements
- Drive DOC engagement on the accountsWhen we embrace the
different ideas, perspectives and backgrounds that make each of us
unique, we as individuals and as a company are
stronger.QualificationsBasic Qualifications:
- Associates degree from an accredited institution or equivalent
military experience
- Minimum of 7 years of work experience in a data center
environment
- Minimum of 5 years of leading and/or managing large service
engineering projects
- Must reside within a 50-mile radius of an international
airport. No relocation is being offered.
- Must be authorized to work in the United States without company
sponsorship.Preferred Qualifications:
- Bachelor's degree from an accredited institution.
- Minimum of 10 years of experience testing, troubleshooting,
evaluating and servicing electrical distribution and/or control
systems
- OSHA 30 construction certificationPosition criteria for this
role include:
- Collaborative working style & self-starter; ability to work
remotely without co-located supervision.
- Strong experience in power distribution field in servicing,
maintaining, and testing electrical power distribution
equipment.
- Demonstrated ability in verbal and written communication
skills. The ability to communicate technical information and
applications to non-technical personnel, educating customers, and
presenting information to internal and external customers.
- Demonstrated strong organizational, project, time and task
management skills, with use of personal computers and software
systems to manage and track numerous priorities.
- Understanding of the company's competitor's & legacy
electrical, electronic, and mechanical products and services.
- Cognizance of division margin expectations to assist the
operations in meeting or exceeding targets.
- Working knowledge of billing and invoicing policies for
services.
- Knowledge and practice of safety processes related to working
with electrical and electronic equipment, de-energized processes,
points of isolation, and job safety.
- Demonstrated ability to provide service and represent company
interests in developing customer relationships to assure long-term
customer loyalty.
- Strength in leadership and coaching/mentoring of both field and
office personnel.
- Candidate needs to have a working knowledge of the overall
sales function, customer channels to market, and negotiation
techniques.
- Competency in a variety of project management tools,
methodologies and techniques. Core project management disciplines
including scope, schedule, budget, resources, quality and risk
management, reporting and metric development/tracking.
- Ability to prioritize, manage multiple competing
projects/programs simultaneously.
- Ability to identify and resolve conflicts, inter-dependencies
and program issues quickly and efficiently.
- Significant experience in strategy and program delivery with a
strong focus on alignment across a matrix team environment.
- Expert level ability to communicate directly and clearly, with
an emphasis on careful listening.
- Possess a strong track record of leading and delivering high
cross-functional complex programs, with the ability to learn and
drive quick responses.Eaton provides a competitive total rewards
package commensurate with applicable skills, knowledge, and
experience and consistent with internal and external market
practices. The annual salary range for this role is $96,000 -
$132,000, This role is also eligible for an annual
performance-based incentive plan with a target at 13% of base
salary.Eaton considers qualified applicants regardless of criminal
histories, consistent with local laws. To request a
disability-related reasonable accommodation to assist you in your
job search, application or interview process, please call
412-893-3600 or send an email to:
AccommodationsForApplying@Eaton.comWhat you will get from usEatons
mission is to improve the quality of life and the environment
through the use of power management technologies and services. We
provide sustainable solutions that help our customers effectively
manage electrical, hydraulic and mechanical power more safely, more
efficiently and more reliably. Making what matters work at Eaton
takes the passion of every employee around the world. We create an
environment where creativity, invention and discovery become
reality, each day. Its where bold, bright professionals like you
can reach your full potentialand where you can help us reach ours.
Eatons 2020 revenues were $17.9 billion, and we sell products to
customers in more than 175 countries. We have approximately 85,000
employees.We make work exciting, engaging and meaningful for our
employees through our dedication to tackling some of the toughest
power management challenges on the planet and by never losing sight
of what matters. Our culture is built on a strong commitment to
practicing our core values and supporting our employees with the
tools they need to succeed. We pledge to always foster a diverse
and inclusive environment, including inclusion resource groups that
bring together employees who share a common purpose, interest or
background. In the past year, our company has received top
employment recognition by the Human Rights Campaign and almost
fifty percent of our Board of Directors represented diverse groups.
When we embrace the different ideas, perspectives and backgrounds
that make each of us unique, we as individuals and as a company are
stronger.We have demonstrated our passion for sustainability with
the recent announcement of cutting carbon emissions from the
companys operations by at least 50 percent by 2030. We are ethical,
passionate, accountable, efficient, transparent and committed to
learning. We are confident we can deliver on our promise to improve
the quality of life and the environment because of the attributes
that our employees embody.We are committed to ensuring equal
employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless
of an applicant's race, color, religion, sex, sexual orientation,
gender identity, age, national origin, disability, marital status,
genetic information, protected veteran status, or any other status
protected by law.Job: EngineeringRegion: North America US/Puerto
RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob
Level: Individual ContributorSchedule: Full-timeIs remote work
(i.e. working from home or another Eaton facility) allowed for this
position?: Yes RemoteDoes this position offer relocation?:
NoTravel: Yes, 25 % of the Time
Keywords: Eaton Corporation, Topeka , Technical Program Manager - Power Distribution Systems, Professions , Topeka, Kansas
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