Customer Service Representative - Part Time (Increased Earning Potential!)

Company: MAXIMUS
Location: Topeka
Posted on: October 19, 2020

Job Description:

Essential Duties and Responsibilities:- Perform cost allocation and cost of service studies for state and local governments.- Support projects/initiatives by analyzing costs or processes and procedures for government agencies.- Produce project deliverables that meet and exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames.- Gather necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, general ledgers, and general office correspondence), analyzes accounts, and prepares reports documenting findings of such analysis.- Facilitate meetings or conducts interviews with customers (internal and external), clients, teammates as needed based on project assignments.- Analyze complex data and identify patterns, recommend actions, and measure outcomes- Participate in client meetings; develops trust, credibility, and strong client relationships; and seeks opportunities to add value above and beyond competitors.- Achieve and/or exceed client satisfaction metrics that will increase satisfaction annually.- Manage the activities of projects in accordance with MAXIMUS established policies and procedures.- Perform other duties as may be assigned by management.Minimum Requirements:- Bachelor's degree with 1-3 years of experience consulting within designated function.- Develop solutions to moderately complex problems.- Perform standard implementation, general client training, and solution deployment.- Ensure solutions are aligned with organization policies and procedures.- Assist in the development of new concepts, techniques, and standards.- Facilitate meetings or conducts interviews with customers (internal and external), clients, teammates as needed based on project assignments.- Considered advanced in field within the organization. MAXIMUS Introduction Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. -- EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, Topeka , Customer Service Representative - Part Time (Increased Earning Potential!), Sales , Topeka, Kansas