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Customer Service Representative

Company: CoverMyMeds
Location: Topeka
Posted on: November 19, 2021

Job Description:

Location: TN-LaVergne The state of healthcare is complex, but our shared purpose isn't: Help people get the medicine they need to live healthier lives. CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds. Our combined experience spans nearly 90 years and together, we're applying our expertise to solve some of the biggest problems in healthcare. We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins - from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions. We're proud to be an integral part of McKesson Corporation and embody the shared values and leadership behaviors of the greater organization. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their queue and manage any stretch projects or assignments as given to them by their supervisor. As a frontline customer facing member of the MSH team, the Aesthetics Customer Care Representative is to conduct him/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution.***This role is REMOTE but applicants must reside in middle Tennessee area (for rare times that team will meet in office) Minimum Requirements High School Diploma or GED Key Responsibilities Enters Customer orders received via phone, fax, and email. Receives calls via assigned call queues. Monitors assigned email to case SalesForce queues. Ensures that the assigned queues are worked on a regular basis. Answers Phones and Assists Customers with concerns as needed. Aids customers with returns process initiation. Answers shipping and delivery questions. Contacting Master Data Collections Dept/Finance to remove blocks from the account. Initiating new account set-up or assisting with various account updates. Directs customers to proper departments when questions are outside of their assigned scope of business. Completes ongoing training as assigned. Complete assigned (CCCE) training courses in a timely manner. Participates as an active member of assigned team. Tracking packages. Running license block reports. Keying debits and credits. Attends all team meetings. Prepares for monthly 1:1's with supervisor. Qualifications College Degree Preferred General Computer and Keyboarding Skills Microsoft Office Skills - Word, Excel (ability to filter and find), PowerPoint Ability to Multitask Ability to thrive under pressure in a fast-paced environment Ability to work within given Schedule Adherence tolerances Well Spoken and a Clear Communicator Customer Service Experience Preferred Works well in a team driven environment Strong Sense of Urgency Career Level - IC - Business Support - B2 McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (see application details) . Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson!

Keywords: CoverMyMeds, Topeka , Customer Service Representative, Sales , Topeka, Kansas

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