Inside Sales Specialist

Company: MorningStar Recruitment
Location: Topeka
Posted on: May 14, 2022

Job Description:

Job DescriptionPOSITION SUMMARY: Sales Support / Inside Sales / Customer ServiceMANUFACTURING BACKGROUND A MUSTProvides overall support to the Division Managers, Sales Operations & Analytics Manager, Director of Sales and Marketing, and other Customer Account Specialists as needed. ESSENTIAL FUNCTIONS (Primary accountability for specific functions and results)1. Serves as a positive role model consistent with Company's corporate culture at all times.2. Internal/external liaison for communication between customers, sales, sales representatives, procurement, manufacturing plants, and management in a timely and professional manner.3. Responsible for customer order verification, entry, confirmation, tracking, changes and expediting as necessary.4. Responsible for ensuring existing customer base is profitable through the following activities:· Review inventory reports for slow moving products and report findings to Division managers.· Managing raw material price increases and Minimum Order Quantities.· Process and help facilitate Engineering Change Notices with support from Division Managers.· Manage customer relationship to ensure a positive experience.· Work with Project Engineers and Division Managers as needed for product update/changes and any new products for the customers under the CAS's responsibility.· Cross training with other Divisions and departments in order to learn more about Polo's overall business5. Run Customer Aging Order Report then review findings with Sales Operations & Analytics Manager and appropriate Division Manager.6. Provides reliable back up for other Customer Account Specialist, managers and other department associates as needed.7. Produces and maintains electronic/paper company and customer documents and files.8. Processes customer requests, such as complaints, returns, quotations, and samples.9. Answers incoming calls and directs to appropriate person, including inquiry calls from prospective customers.10. Travels to manufacturing facilities and some customer sites on a limited basis. ADDITIONAL RESPONSIBILITIES (Not essential & could be performed by others, if necessary)1. Identify and focus on key customers, including bigger accounts that may need unique attention. Work towards achieving, maintaining and exploring ways to improve current processes to better serve our customers.2. Assists in managing all aspects of routine and new accounts as assigned.3. Customer Account Specialists may assist in booking travel and arranging itinerary for managers4. Other duties as assigned. POSITION REQUIREMENTSTo perform at a proficient level and to be fully qualified, a person would be expected to have:Education:(minimum required)Associate's degree/2 years of college required. Bachelor's degree preferred.Experience:(minimum required)1-2 years in a customer service role (business-to-business sales environment preferred).

Keywords: MorningStar Recruitment, Topeka , Inside Sales Specialist, Sales , Topeka, Kansas