Customer Service Representative l - Call Center - Topeka
Company: Mercury Broadband
Location: Topeka
Posted on: June 25, 2022
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Job Description:
Organization: Mercury Broadband is a leading provider of
high-speed Internet and digital phone service. The Company was
founded in Topeka, KS, after recognizing a need for Broadband
Internet access in rural America. A hybrid approach to serving
these "last-mile" customers was developed by extending high
capacity fiberoptic networks with the range, reliability, and
flexibility of carrier-class wireless technologies. Today Mercury
Broadband's rapidly expanding network is headquartered in Kansas
City and provides Internet access to communities throughout five
states across the Midwest. Position Summary: Mercury Broadband is
looking for an energetic and positive personality to serve
subscribers by providing product and service information, making
recommendations, and providing technical support. This is an
entry-level position, which we provide on the job training and
teach the skills required to be promoted within the company.
Location: Topeka, Kansas Position Type: Full-Time Compensation:
Competitive Pay Benefits: Health, Vision, Basic Dental & Life
Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Key
Responsibilities: Provide support for customer premise equipment
and personal computing devices including PCs, tablets, and routers
Ability to analyze and diagnose Internet or computer-related
technical support issues, and aid with troubleshooting and
resolving these issues Attract potential subscribers by
professionally and accurately answering product and service
inquiries Make product and service recommendations based on
customer needs Address billing inquiries and assist subscribers
with their accounts in a timely manner Address customer concerns in
a courteous and professional manner Schedule surveys,
installations, and repairs Skills and Requirements: Basic computer
skills and proficiency with Microsoft Office Basic understanding of
command line Use of PC based applications to answer sales
inquiries, maintain records, diagnose basic support issues, and
provide technical assistance as needed Knowledge and ability to
operate, configure, and assist with routers, switches, personal
computers, tablets, and related peripheral devices Self-Motivated
with a desire to deliver exceptional and timely customer service
Customer service oriented and professional in appearance Ability to
communicate effectively, both orally and in writing Education
Requirements: High School Degree or Equivalent Associates Degree in
PC Repair, Networking, or related field preferred COMP TIA A+
Certification or equivalent preferred 1-2 years Customer Service
experience preferred Mercury Broadband is committed to a diverse
and inclusive workplace. Mercury is an equal opportunity employer
and does not discriminate on the basis of race, national origin,
gender, gender identity, sexual orientation, protected veteran
status, disability, age, or other legally protected status. For
individuals with disabilities who would like to request an
accommodation, please contact the Human Resources Department.
PI183202076
Keywords: Mercury Broadband, Topeka , Customer Service Representative l - Call Center - Topeka, Sales , Topeka, Kansas
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