Technical Support/Customer Advocate Agent
Company: CLX Gaming
Location: Emporia
Posted on: January 27, 2023
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Job Description:
THIS IS A REMOTE POSITION. WORK FROM YOUR HOME -
Cybertron is seeking Technical Support / Customer Advocate Agents
to join our team. At Cybertron we strive to provide a top level
professional and friendly service to our customers. Your job is to
assist our customers through their entire experience starting from
consideration, purchase, and post purchase. You will be
incentivized in your efforts to provide the best possible customer
experience. - - -Job Functions: - ---- A Customer Support
Specialist's main duty is to provide technical support and
assistance to customers regarding their hardware and software
issues. ---- Communication with customers as required: keeping them
informed of incident progress, and notifying them of any impending
changes ---- Work with supervisors and other departments to
facilitate fast incident resolution. ---- Advocate on customers
behalf to insure high levels of customer satisfaction ---- Provide
customers and prospects with hardware recommendations on hardware
solutions that meets their requirements. - - -Job Requirements: -
---- Interpersonal skills: such as telephony skills, communication
skills, active listening and customer-care. ---- Advance
understanding of PC operating systems and most common software
applications. ---- Advance understanding of PC hardware components
---- Experience with troubleshooting and diagnosing computer
issues. ---- Technical awareness: ability to match resources to
technical issues appropriately. ---- Service awareness of all
organization's key services for which support is being provided
---- Self-motivated with the ability to work in a fast-moving
environment. ---- 2-year degree in the IT field preferred, but not
required. - - -Benefits: - ---- Competitive base based on
experience and qualifications. ---- Uncapped Performance Bonus ----
Uncapped commissions on pre sales assistance and consultation. ----
Health and dental benefits included. ---- Full on the job training
& support ---- Fun working environment and culture. ---- Great
opportunity for advancement.
Keywords: CLX Gaming, Topeka , Technical Support/Customer Advocate Agent, Sales , Emporia, Kansas
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